Account Manager | Account Management | Tanzania

Role Summary

The Senior Account Manager serves as the day-to-day relationship manager for clients and is responsible for developing plans for multiple accounts and ensuring their execution. This role independently manages multiple staff members (Account Executives), analyzes and solves issues for clients and staff, manages client budgets, responds to RFPs, and supports new business presentations.

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Role Responsibilities

Manages client relationships and account deliverables. Operates independently to manage multiple accounts, ensuring high-quality results by leveraging team expertise. Shapes strategy development oversees program execution, and proactively engages clients in dialogue about business issues. Identifies gaps in client accounts and implements solutions while responding swiftly to risks.

Supervises and develops team members. Oversees daily activities of subordinates, allocates staff on client work, and ensures appropriate utilization across accounts. Provides constructive feedback, mentors junior staff, and documents performance issues as needed. Actively participates in hiring processes and helps team members identify growth opportunities.

Ensures financial accountability and profitability. Manages client budgets, reviews monthly programs and invoices, and holds self and others accountable for achieving financial goals. Builds team commitment to key financial levers such as pricing and utilization while ensuring account profitability targets are met.

Drives business development efforts. Identifies opportunities for growth with existing clients and collaborates on new business strategies. Prepares proposals, participates in presentations, and demonstrates strong communication skills to sell ideas effectively. Works closely with Account Directors to close high-impact projects.

Promotes professional growth and learning. Leads training sessions, attends networking events, and provides regular feedback to subordinates. Mentors team members and identifies areas of expertise for future leadership roles. Encourages a culture of continuous improvement and career advancement.

Enhances agency visibility and reputation. Seeks opportunities to promote the firm through publicizing current accounts and activities. Actively participates in award submissions to showcase the agency's achievements.

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Role Requirements

• Bachelor's degree in business, marketing, or a related field.
• Minimum of 5 years of experience in account management or a related field.
• Proven experience managing a team from financial, client delivery, and staffing perspectives.
• Ability to develop and implement strategic communications programs.
• Expertise in creating and managing multiple budgets, delegating assignments, supervising others, and collaborating with teams or regional offices.
• Ability to supervise contacts with suppliers, media, and consultants.
• Maturity to lead independent client contact.
• Proven leadership skills.
• Ability to manage multiple projects and clients simultaneously.

Company Overview

Ogilvy Africa is the largest network agency on the continent, catering to 40 countries with a team of ~900 people across Central, East, and West Africa. Headquartered in Nairobi, Kenya, Ogilvy Africa manages a portfolio of over 100 brands for clients such as AB InBev, Airtel, Africa CDC, Coca-Cola, Diageo, Distell, Equity Bank, Exxon Mobil, Kenya Airways, Mondelez, NCBA, Nestle, Philips, PWC, SAB Miller, Sanlam, Total, UNICEF, Unilever, WWF, and others.

Ogilvy Africa offers services across the full spectrum of marketing domains, including advertising (on and offline), Customer Engagement & Commerce, Digital Transformation, Shopper Marketing, Media, PR & Influence—all under one unified setup. The agency has developed proprietary marketing products in areas such as real-time marketing, social intelligence, virtual experiences, influencer management, e-commerce enablement, and content hubs. Its unique operating model, One Ogilvy, allows clients and brands to cut complexity and create seamless omnichannel experiences for consumers across touchpoints.

Fueled by the holy trinity of content, data, and technology, Ogilvy Africa strives to be the best-practice agency model for Developing & Emerging markets. Over its 20+ years in Africa, Ogilvy Africa has won numerous regional and global awards, including Cannes Lions, Clio Awards, Dubai Lynx Festival, SABRE Awards (Global and Africa), among others.

Ogilvy is a leading global creative network of WPP, launched by David Ogilvy over 70 years ago, and is referred to as the "Agency of Giants" by industry experts.

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Ogilvy Beliefs

1. People need regular OS upgrades: Even the best OS will be obsolete tomorrow unless it’s constantly upgraded. The same is true for people.
2. We need more cows than milkmen: We are a culture of practitioners, not managers. We contribute before we comment.
3. Creative about creativity: Creativity is, and will always be, our differentiator. Creativity now includes the holy trinity of Data, Content, and Tech.
4. Diversity is a competitive advantage: New profiles, new skills, and new styles of leadership make us a stronger company.
5. Collaborative advantage > Competitive advantage: Find partners who excel in the skillsets we need. It’s the only way to scale at speed without pretending to have all the answers.
6. Team > Individual: You get a lot more done when everyone stops worrying about who gets credit at the end. Teams succeed; individuals fail.
7. Fail often, fail fast: We see entrepreneurs in all our people and encourage a culture of pilots. Test, succeed, and scale—or fail fast, learn from the failure, and start something new.