Account Manager | Client Service | Ogilvy Ghana

ROLE SUMMARY

Account Manager should be confident in managing their own workload and projects and show a capacity for strategic thinking. Trusted by the client to understand issues and what has been agreed, doing the job comes naturally to them and both internal and external clients find them a joy to work with. Understanding and managing client’s expectations, identifying critical projects and strategically assigning relevant internal resources to deliver the projects timely and up-to-standards. Function as day-to-day manager in executing across board online and digital marketing campaigns over a multifaceted client.

KEY RESPONSIBILITIES

• Act as the trusted, day-to-day contact for mid-level clients, maintaining a consistent rhythm of communication and managing multiple client relationships concurrently.
• Confidently lead client meetings and presentations, ensuring a professional, consultative tone in all verbal and written communication.
• Keep clients aligned on project progress, proactively address challenges, and communicate creative feedback with constructive, brief-led rationales.
• Develop an immersive understanding of your clients' brands, tone of voice, businesses, and competitive landscapes to safeguard brand integrity across all assets.
• Apply critical thinking to campaign executions, ensuring content is optimized for the right platforms and paid media strategies meet business objectives.
• Lead clear, simple, and inspiring creative briefings, ensuring internal teams remain aligned with the client's goals.
• Manage the full life cycle of strategic projects, building robust timing plans, negotiating delivery milestones, and ensuring projects are completed on schedule.
• Enforce strict quality control, ensuring all agency deliverables, presentations, and copy are polished and error-free before client presentation.
• Author concise campaign wrap-ups and mini case studies at the close of campaigns to measure and share success.
• Manage account profitability by developing accurate job estimations, tracking budgets, and ensuring alignment with client contracts.
• Oversee the financial pipeline, including timely invoicing, tracking debtor lists, updating trackers, and ensuring compliance with internal processes (LPOs, billing, timesheets).
• Monitor project capacities across the team, identifying where support is needed to maintain workload balance.
• Provide day-to-day guidance, on-the-job training, and mentorship to junior team members (where applicable) to support their professional growth.

ROLE REQUIREMENTS

• Must have an understanding of basic digital ecosystem
• Great project management and attention to detail
• Excellent organizational skills
• Great team player with strong leadership qualities
• Management and coaching of direct reports
• Proactively demonstrates added value – bringing solutions to problems and delivering more than just what is asked for
• Outgoing, confident and flexible
• Natural communicator – good with people
• Enjoys challenges – and great at juggling projects/multitasker
• Quick learners and receptive to client’s and supervisor’s feedback.
• Shows enthusiasm, passion, pride and commitment
• 3-5 Years of relevant experience

SKILLS

• 3–5 years of account management experience within a creative, digital, or integrated advertising agency environment.
• Proven track record of managing and delivering multi-channel campaigns (digital, social, print, and paid media) from brief to completion.
• Strong capability in job estimation, budget tracking, billing, invoicing, and maintaining account profitability.
• Solid understanding of digital platform ecosystems, content strategies, and how paid media alignments drive business goals.
• Proficiency in creating robust campaign timelines, managing scopes of work, and delivering projects within allocated budgets.
• An eagle-eye ability to spot typos, visual inconsistencies, or alignment issues in creative work before it goes to the client.
• Outstanding interpersonal skills to build trust, manage client expectations, and serve as the primary day-to-day contact.
• Articulate written and verbal communicator who can lead briefings, present creative concepts with enthusiasm, and navigate client feedback loops.
• Exceptional organizational skills with the capacity to manage multiple workstreams and client accounts simultaneously under tight deadlines.
• Experience guiding, training, and mentoring junior team members while managing internal creative/production workloads.

COMPANY OVERVIEW

The Ogilvy Africa Network is the largest agency network on the continent, serving over 40 countries with a team of 900 people across Central, East, and West Africa. Headquartered in Nairobi, Kenya, Ogilvy Africa works with a prestigious portfolio of clients, including AB InBev, Airtel, Bajaj, Bill & Melinda Gates Foundation, Coca-Cola, Diageo, Equity Bank, European Union, KFC, Mastercard, NCBA, Nestle, Philips, PwC, Total Energies, UNICEF, Unilever, and WWF, among others.

Ogilvy Africa's unique operating model, One Ogilvy, allows for seamless omnichannel experiences for clients' consumers. The agency leverages data, content, and technology to create impactful campaigns and strives to be the best-practice agency model for developing and emerging markets. With a history of winning top regional and global awards, including Cannes Lions, Clio Awards, Dubai Lynx Festival, SABRE Awards, Loeries, and WARC, Ogilvy Africa is a leading force in the industry. Ogilvy is a global network of WPP and was recently named the #1 creative network in the world by WARC (2023). Ogilvy believes in diversity as

OGILVY BELIEFS

People need regular OS upgrades: Even the best OS will be obsolete tomorrow unless it's constantly upgraded. The same is true for people.
We need more cows than milkmen: We are a culture of practitioners, not managers. We contribute before we comment.
Creative about creativity: Creativity is, and will always be, our differentiator. Creativity now includes the holy trinity of Data-Content-Tech.
Diversity is a competitive advantage: New profiles, new skills, and new styles of leadership make us a stronger company.
Collaborative advantage > Competitive advantage: Find partners who are on top of their game at the skill set we need. It's the only way to scale at speed without pretending to have all the answers.
Team > Individual: You get a lot more done when everyone stops worrying about who gets credit at the end. Teams succeed, individuals fail.
Fail often, fail fast: We see the intrapreneur in all our people and encourage a culture of pilots. Test, succeed, and scale; or fail fast, learn from the failure, and start something new.