Installation Manager

About Scotch

🥃 Scotch’s mission is to modernize one of the oldest industries on earth: the $1.6T beverage alcohol market. We’re starting by building the next-generation operating system for BevAlc retailers (POS, payments, Back Office, E-commerce).

Recognized by Forbes, Scotch is leading the tech revolution for the liquor store industry. 

Our founding team is comprised of the exec team from Skupos (a c-store software company that was acquired for 9-figures in 2023), Drizly (acquired by Uber), and engineers from other top technology companies. We’ve raised $28MM to build and scale Scotch from tier-one VC’s like VMG, First Round, Lerer Hippeau, Watchfire Ventures and Toba Capital, as well as strategic angels like the founder of Drizly, founding executives of Toast, and others.

The Role

You'll own the physical installation process for all Scotch POS deployments. While our Onboarding team handles client prep and post-install training, you manage the third-party contractors who do on-site hardware installation, network setup, and Level 1 training at liquor stores nationwide.

• Early phase: Weekly travel to train contractors and establish standards
• Steady state: 15-25% travel for audits and complex installations, mostly remote oversight
• Location: Denver, CO preferred but open to other US locations

Key Responsibilities

Build & Manage Contractor Network 

• Recruit, vet, and onboard installation contractors in key markets
• Train contractors on Scotch POS hardware, networking, and installation standards
• Manage contractor scheduling, dispatch, and performance
• Establish SLAs, quality metrics, and accountability systems

Own Installation Process 

• Design standardized installation procedures and documentation
• Conduct remote site readiness assessments (networking, hardware placement)
• Create installation checklists and troubleshooting guides
• Coordinate with Onboarding team on client handoffs

Run Priority Support Help Desk 

• Provide real-time troubleshooting for contractors in the field
• Triage issues: resolve remotely or dispatch for remediation
• Document issues and improve training materials

Quality Assurance 

• Monitor installation quality through client feedback and contractor reporting
• Conduct audits of completed installations
• Track success rates and client satisfaction metrics

Cross-Functional Coordination 

• Partner with Onboarding, Sales, Customer Success, Product, and Engineering teams
• Communicate installation status and provide field feedback
• Participate in planning for new product launches

What We're Looking For

Team Leadership (Required)

• 5+ years relevant experience, including 2+ years managing direct reports
• Proven ability to hire, train, and develop high-performing teams
• Experience building teams from scratch or scaling them rapidly

Contractor Management (Required)

• 3+ years managing third-party contractors or field service networks
• Track record recruiting and performance-managing contractors
• Understanding of contractor economics and incentive structures

POS Technical Expertise (Required)

• Hands-on experience with POS system installations (this is required)
• Strong networking knowledge (WiFi, routers, IP addressing, troubleshooting)
• Experience with Android-based systems or mobile hardware
• Proficient with remote support tools (TeamViewer, LogMeIn, etc.)

Operational Excellence

• Ability to manage 90+ concurrent installation projects
• Experience creating SOPs, training materials, and troubleshooting guides
• Track record establishing quality standards and monitoring compliance

Nice to Have

• Experience in retail, convenience, or liquor industry
• Familiarity with Android POS systems (Toast, Square, Clover, Lightspeed)
• Experience with field service management software

Compensation & Benefits

• Base: $100,000-120,000/year (based on experience)
• Bonus: Quarterly bonuses tied to installation targets
• Equity: Competitive equity package
• Travel: All expenses covered
• Healthcare: Comprehensive health, dental, vision
• PTO: Flexible remote schedule, generous time off

Why?

• Build it: Create the installation function from scratch
• Lead it: Hire 2 people immediately and grow the team as we scale
• Own it: Full autonomy over contractor selection, process design, quality standards
• Grow it: We are scaling very fast and many opportunities come with that 

How to Apply

Email jake@scotchpos.com with subject line "Installation Manager"

Tell us about:

1. Your experience building/managing contractor networks (scale, quality improvements, challenges)
2. A time you troubleshot a critical field installation issue remotely—what happened and how you fixed it
3. Why you're excited about this operational challenge

We are an equal-opportunity employer. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.