Senior Specialist, Repair Information and Customer Media

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Manage, research, and analyze technical information for our projects (new vehicles, technologies, and product changes). Decide on the creation, editing, updating, and publishing of repair information for Scout workshops and Mobile Technicians, including Repair Manuals, Wiring Diagrams, Fitting Locations, Labor Times, Maintenance Tables, Maintenance Manuals, Emission Test Manuals, Body and Paint Manuals, etc.
• Oversee the management, research, and analysis of technical information for our projects (new vehicles, technologies, and product changes) and ensure compliance with legal and conformity requirements in each market. Decide on the creation, editing, and updating of customer information, such as the Owner’s Manual in both digital and printed formats.
• Create and maintain the spare parts catalogues for our vehicles, including the analysis of engineering construction data, defining the needed disassembly level based on the defined repair concept and generating interactive illustrations to ensure a user-friendly catalogue.
• Coordinate with the Legal department and the PCMS (Product Compliance Management System) department to ensure our literature meets legal and conformity requirements in each market.
• Oversee the auto-certification process for our literature in all required markets.
• Work with the VW Group to reuse and update literature modules, ensuring synergies and cost reductions in editing.
• Manage translations needed for each market where we export our vehicles.
• Collaborate cross-functionally with other departments (Repairability, Quality Assurance, Engineering, etc.) to enhance repair concepts, reduce repair times and costs, and improve the quality of repairs performed by our Scout Workshops and Mobile Technicians.
• Support Scout Technicians and workshops worldwide by analyzing and resolving feedback tickets, using this information to enhance the quality of our literature.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Novi, Michigan.
• The responsibilities of this role require attendance in office with in-person meetings and events regularly. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: This position is based in Novi, Mi. The role requires regular attendance at meetings and events in other Scout locations, such as Columbia, SC, and Fremont, CA. Domestic and international travel is expected for approximately 10% of working days, with potentially more frequent international travel for training and coordination during the first two years. Passport Required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor's degree in a relevant field such as Mechanical Engineering, Automotive Engineering, Information Technology, Technical Communication or related field.
• Several years of experience in technical information management, automotive repair, or a related field.
• Relevant certifications in project management, technical writing, or automotive repair can be advantageous.
• Strong understanding of vehicle technologies, repair concepts, and technical documentation. Familiarity with automotive engineering principles.
• Proficiency in managing multiple projects, prioritizing tasks, and meeting deadlines.
• Proven ability to identify complex problems, develop innovative solutions, and implement effective strategies to address challenges. Strong critical thinking and decision-making skills to navigate ambiguous situations and drive results.
• Ability to work independently and collaboratively as part of a team.
• Proficiency in German is a plus.
• Ability and willingness to travel domestically and internationally approximately 10% of working days, with potentially more frequent international travel for training and coordination during the first two years. Passport Required.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $130,000.00 - $160,000.00

Internal leveling code: IC8

Notice to applicants:

• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.