Senior Manager, Charging

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Develop and execute a comprehensive strategy for public charging offers, high power charging, eMSP/CPO partnerships, home charging & Scout facilities charging. Maintain these products and services on an ongoing basis to ensure competitiveness and the highest customer satisfaction.
• Drive and coordinate cross-functional charging projects with Scout R&D, Finance, Product Marketing, retail operations, and other functions necessary to build, launch, and profitability operate public charging and energy offers.
• Develop a cohesive charging strategy that encompasses public charging features (incl. dynamic POIs, Plug n Charge, AutoCharge, and eMSP services). Work with key Product & Connected Services stakeholders to ensure a competitive offer for Scout drivers.
• Support the key liaison between the Rivian/VW tech JV and Scout motors development team on technical integrations for public charging features.
• Manage Scout & supplier relationships to ensure the successful launch of public/home charging features & mobile payments.
• Develop a unified Scout wallet to ensure that our drivers can have a seamless payment experience at any public charging station.
• Work cross-functionally with Digital Products, Energy Systems, JV, Product Marketing, & Purchasing teams to define the public charging strategy & lead the vendor selection process that results in meeting customer satisfaction objectives & KPIs.
• Develop a Smart Charging plan that includes partnering with key utility aggregators and working with internal stakeholders to ensure a seamless customer experience.
• In collaboration with Scout Architecture & Construction and Retail Operations, define the Scout Motors retail charging requirements, equipment specifications, operating guidelines, and charging capacity calculations, ensuring a reliable, connected, and cost-effective retail/service charging environment.
• Analyze the annual throughput at each Scout retail location to ensure that the charging needs for new vehicle deliveries and service vehicles are sufficient. Monitor growth of sales and the car park and adjust charging needs as necessary.
• Aligned with Purchasing, lead the vendor selection for our preferred retail and facilities charging partner, while ensuring installations meet key milestones at each facility.
• Collaborate with Scout Customer Support to anticipate customer charging questions and issues, preparing thorough and accurate documentation for scaled problem-solving utilization by Customer Support agents; serve as an escalation resource, including in-field issue identification, for Scout Customer Support.
• Collaborate with Scout Customer Support to anticipate customer public charging questions and troubleshoot issues effectively and consistently.
• Define KPIs to measure network effectiveness, uptime, and customer satisfaction. Work with the data products team to develop a dashboard to monitor these KPIs and share the data with key stakeholders and partners.
• Manage the lifecycle of charging products & services, from concept ideation to execution and production. Ensure proper budgets are set for the annual planning round, while adjusting revenue forecasts as market conditions evolve.
• Monitor KPIs and drive key product lifecycle improvements to ensure high utilization rate of our home and public charging features.
• Actively benchmark competitor charging offers and messaging to ensure that Scout Motors remains among the most trusted and transparent brands for charging.

Location & Travel Expectations:

• This role will be based remotely within the United States. This role is not eligible for remote work in New York City.
• The responsibilities of this role require occasional attendance at in-person meetings and events, 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor's degree in engineering, business, or another relevant field.
• 10+ years of experience developing and managing OEM or CPO charging programs and consumer offers.
• 3+ years of managing vendor relationships related to public & facilities charging, with demonstrated success in defining a customer journey and delivering high customer satisfaction.
• Broad base of charging industry and technical knowledge and an extensive network of industry contacts across a variety of CPOs and charging service providers (eMSPs).
• Understanding of the key partners in the facilities-charging space with the ability to map charging requirements to individual retail site locations.
• Customer-first mindset, always thinking from the point of view of a Scout customer and their public charging needs.
• Demonstrated ability to map customer and employee journeys and collaborate with digital designers and other stakeholders to bring these experiences to life through mobile applications, websites, in-vehicle interactions, and physical properties.
• Strong project management mindset and a track record of defining and executing complex projects, managing teams through influence and using tools such as JIRA.
• Demonstrated ability to develop and manage effective vendor/partner relationships.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $140,000.00 - $170,000.00

Initial California base salary range = $154,000.00 - $187,000.00 

Internal leveling code: M7

Notice to applicants:

• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.