Staff Technical Product Manager - Recall & Campaign Management

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Join an iconic brand that is redefining the pickup truck and rugged SUV marketplace. As Staff Technical Product Manager – Recall & Campaign Management, you will lead the strategy and execution of Scout’s Recall & Campaign Management ecosystem, a critical platform that ensures regulatory compliance, customer safety, and operational excellence across Scout’s service network. 

This role is essential in the pre–Start of Production phase and focuses on building a centralized system that ingests, orchestrates, and manages recall and campaign data from multiple upstream systems, including VW Group platforms and other partner systems. This Digital Product will play a critical role on how recall actions move from identification to resolution, ensuring seamless integration with Dealer Management Systems (DMS), service operations, and compliance reporting frameworks. 

You will partner closely with Aftersales Business, Retail Operations, Regulatory Affairs, Quality, Finance, Warranty, IT, and external partners to deliver scalable, compliant, and operationally sound recall solutions across Scout’s direct-to-consumer retail network. 

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Define and Lead Strategy 

• Own and execute the product vision, strategy, and roadmap for Scout’s Recall & Campaign Management system, ensuring alignment with broader regulatory, operational, and customer experience objectives. 
• Lead the 0–1 development of Scout’s recall platform ahead of Start of Operations, establishing foundational capabilities, workflows, and integration patterns. 
• Define a centralized recall orchestration model that connects upstream systems (e.g., VW Group, Rivian Volkswagen Technology) with Scout internal platforms and downstream execution systems. 
• Champion a data-driven architecture that enables real-time visibility into recall status, VIN-level impact, and completion rates. 

Recall Operations – Problem Solving 

• Solve complex problems requiring in-depth evaluation of variable factors across systems, regulations, and service operations. 
• Navigate ambiguity inherent in early-stage platform development, making informed tradeoffs across evolving requirements, partner dependencies, and operational readiness needs. 
• Ensure accuracy and consistency of critical recall data, including VIN-level affected populations, campaign rules, and completion tracking. 
• Bridge the gap between recall identification and service execution, enabling timely and efficient resolution of safety and compliance issues. 
• Minimize operational friction by standardizing recall workflows and reducing reliance on manual processes. 

Lead Product Development 

• Lead end-to-end product development for recall and campaign management capabilities, from discovery through delivery and continuous improvement. 
• Ensure delivery against defined business objectives, timelines, and operational readiness criteria. 
• Collaborate with upstream system providers (e.g., VW Group, RVT) to define integration patterns, data ingestion pipelines, and synchronization mechanisms. 
• Partner with internal stakeholders to integrate recall data into service workflows, enabling VIN-level identification, scheduling, and completion tracking. 
• Translate complex regulatory and operational requirements into clear product requirements, workflows, and system logic. 

Stakeholder Relationships 

• Serve as a trusted technical advisor to cross-functional stakeholders, translating regulatory and operational needs into scalable technical solutions. 
• Drive alignment across teams on priorities, scope, and execution timelines. 
• Work closely with: 
• Regulatory Affairs to ensure compliance with recall reporting and execution requirements. 
• Quality to align on defect identification, campaign definitions, and recall triggers. 
• Aftersales Business to provide required resolution paths and documentation.  
• Retail Operations to ensure seamless execution in service environments. 
• Finance & Warranty to ensure accurate cost tracking, claim handling, and reimbursement workflows. 
• Drive alignment across stakeholders on priorities, scope, and execution timelines. 

Operationalize Products 

• Lead rollout and adoption of recall management capabilities across Scout’s retail network. 
• Ensure operational readiness and enable execution at scale within defined processes and frameworks. 
• Establish support models and escalation paths for recall-related system issues. 

Drive Technical Excellence 

• Partner with Software Engineering and UX teams to design scalable, resilient, and secure recall management solutions. 
• Apply best practices for API integrations, data governance, and system operability within the product domain. 
• Ensure systems support reliable, real-time data exchange across multiple platforms. 

Measure Success 

• Define KPIs for recall performance, including completion rates, time-to-resolution, VIN accuracy, and regulatory compliance metrics. 
• Measure performance against defined business and operational targets. 
• Use feedback from field teams and stakeholders to continuously improve the platform. 

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Charlotte, North Carolina / Fremont, California. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

Experience 

• 8+ years of product management experience with a strong focus on technical platforms, system integrations, or operational software. 
• Proven success delivering complex, cross-system platforms involving external dependencies and regulatory requirements. 
• Experience with recall management, campaign systems, warranty, or aftersales operations strongly preferred. 

Technical Expertise 

• Strong understanding of distributed systems, APIs, cloud platforms, and data integration patterns. 
• Experience with system-to-system integrations, data ingestion pipelines, and real-time synchronization. 

Skills 

• Strong execution capability in complex, multi-system environments. 
• Ability to evaluate, adapt, and apply appropriate methods and frameworks to solve complex problems. 
• Highly analytical with strong problem-solving skills. 
• Excellent communication and stakeholder management skills across technical and business audiences. 
• Experience working with Agile tools and methodologies (e.g., Jira, Confluence). 
• Data-driven decision making; comfortable working with dashboards, analytics, and performance metrics.

Education 

• Bachelor’s degree in Computer Science, Engineering, or related field.
• MBA or advanced technical degree preferred. 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $140,000.00 - $170,000.00

Initial California Base Salary Range: $154,000.00 - $187,000.00

Internal Leveling Code: IC8

Notice to applicants:

• To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older. 
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.