CSR- Full Time

Scout Veterinary Care is changing the way pets receive care and empowering the teams that provide it. 

We are seeking skilled, passionate and enthusiastic CSRs to join our Urgent Care team at our new Old Orchard location.

About Scout Veterinary Care

Scout Veterinary Care was created with a simple goal: to help make the unexpected moments of pet ownership easier. Our urgent care facilities are here to support both the veterinary community and the pet community by providing accessible care when pets need it most, filling the widening gap between primary care and specialty care. Our modern and technology-driven practices are designed to make life easier for our team while providing same-day and next-day appointments to the city’s ever-growing population of dogs and cats. Cases range from routine last minute care to those requiring more extensive in-house diagnostics, treatments and nursing care.

Scout was built on the premise that the veterinary profession can and should be better. We can have better mental health, provide better care, be better partners, support our teams better, and grow better together. Come join a better way at Scout!

What You’ll Do

Oversee the appointment process for all clients

• Provide in-person and telephone client services
• Incorporate hospitality and compassion in all client interactions
• Optimize the daily schedule for medical team
• Coordinate patient care with surrounding General, Specialty, and Emergency hospitals
• Triage patients over the phone
• Respond to client inquires in a prompt, professional, and friendly manner
• Fill online prescription requests

Who You Are

• Client Service Representative with 2+ years of experience working in veterinary facility
• High School Diploma (or equivalent)
• Proficient in veterinary software
• Strong advocate for client and patient care
• Confident communicator with superior interpersonal client service skills
• Well-versed in veterinary medicine and able to discern emergent versus non-emergent situations
• Expert multi-tasker who can think critically
• Self-motivated and can work independently
• Has the ability to anticipate the needs of clients and medical team
• Ability to work weekends and holidays
• Drive to pitch in and be a part of a team

What We Offer

• Competitive compensation
• Health, dental and vision benefits
• 401(k) Plan
• Paid time off and parental leave
• Collaborative and supportive team who will always have your back
• Opportunity for personal and professional development and growth
• Modern facility with state-of-the-art equipment and technology
• Continuing Education allowance, uniform allowance, employee pet discounts
• Breakroom stocked with snacks and drinks

Compensation

• $24-$27 per hour

Schedule

• 36-40 hours per week

We believe in 'better'; We can have better work-life harmony, better opportunities, better systems, better culture. 'Better' makes it easier for veterinarians to thrive in our amazing profession. Come join a better way at Scout.