Veterinary Hospital Director

Hospital Director

Chicagoland Area

Become an Urgent Care Veterinary Hospital Director at Scout Veterinary Urgent Care – Chicagoland, IL

Scout Veterinary Urgent Care is expanding and we’re looking for an experienced, compassionate Hospital Director to join our growing team!

Why Scout?

We care... a lot. Founded by 2 DVMs we have an employee and team first philosophy. We are servant leaders that are always willing to put in the work to do what's right. We’re building something meaningful—and we’re doing it together.

Work Style & Culture Fit

The Hospital Director (HD) supports the daily operations and employee experience of assigned Scout hospitals. This role ensures the clinical teams have the operational support, staffing structure, and communication needed to provide excellent patient and client care while maintaining Scout’s culture and values.

The HD serves as the primary operational partner to the clinical leadership team and acts as the first point of contact for team members regarding staffing, scheduling, workflow and non-medical client experience concerns. This role focuses on clinic-level operational execution, ensuring consistency and strong team engagement across assigned locations.

Team Communication and Operational Coordination 

• Maintain consistent communication with in-clinic teams regarding staffing updates, workflow changes, and operational announcements
• Serve as the primary operational liaison between in-clinic teams and clinical leadership roles
• Ability to provide positive client interactions/experiences
• Assist with marketing strategy and attendance at large events

Employee Experience and Culture 

• Coordinate employee engagement and appreciation events
• Recognition of personal milestones and life events within the team to promote engagement and employee growth and longevity

Staffing and Schedule Management 

• Manage schedules for all non-DVM clinical team members at assigned locations
• Maintain schedule in applicable systems for all assigned locations
• Serve as the first point of contact for non-DVM clinical team staffing adjustments, shift coverage, and attendance
• Maintain appropriate staffing of assigned locations

 Recruitment, Onboarding, and Training

• Collaborate with the Senior HD and TA in recruitment and staffing of assigned clinics
• Collaborate with Senior HD to support onboarding for non-DVM clinical team members
• Collaborate with Senior HD to facilitate training on front-of-house processes and client experience best practices

Performance Feedback 

• Conduct non-DVM clinical employee performance feedback on a predictable and regular cadence
• Collaborate with Senior HD to develop and execute performance support
• Maintain documentation related to attendance, accountability and corrective action when necessary

 Client Experience Oversight

• Serve as the initial point of contact for non-medical client concerns and client experience
• Collaborate with Senior HD to improve front-of-house processes and communication workflows
• Partner with clinical leadership for client concerns that require medical follow-up

Operational Oversight and Engagement 

• Monitor non-medical and medical inventory needs
• Maintain communication with inventory leadership regarding needs and trends across assigned locations
• Participate in operational meetings (clinical leadership, HR, finance, etc.)
• Coordination and facilitation of all staff meeting across assigned locations

 Payroll and Timekeeping

• Manage bi-weekly payroll for all clinical team members across assigned locations

Who you are - Qualifications:

Education:

• High school diploma required
• Leadership certification desired 

Experience:

• 10+ years in the Veterinary Industry
• Previous experience in a lead, supervisor or management role
• Customer service experience desired

Skills:

• Must be a strong problem solver and enjoy daily challenges
• Must be a true collaborator and willing to engage in open and judgement free conversations
• Must have a strong foundation in crucial conversations
• Must have superior interpersonal skills and be capable of being approachable while maintaining a leadership presence
• Must be a strong decision maker and able to make timely and educated judgements

Compensation & Benefits

We offer all the benefits you’ve come to expect – and then some.

• $70K- $80k Annually DOE
• Professional growth opportunities
• Unlimited CE allowance and uniform support
• 401(k) with match after 90 days
• Paid parental leave
• Professional development support

About Scout- Work Environment:

Scout is a growing and dynamic company. The leadership team is accessible and involved in every aspect of the operating of the clinics. Operational plans are ambitious and adjustments are consistently being made. The clinical teams are intimate, engaged, and eager to learn. This role has aspects involving the leadership and clinical teams. Much of the work can be done remote but a presence in the clinic is paramount for success.

Physical Demands:

There are no intended physical demands.

Expected Hours of Work:

This is a salaried position. The time commitment is expected to average 40 hours per week.

Travel:

This position requires a presence in each clinic on a weekly basis as well as on site management of de novo clinics.

Other Duties:

This role is responsible for ensuring coverage of front-of-house roles, which may occasionally require filling in to assist with clinical shifts as needed

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.