Food & Beverage Senior Supervisor

Why We're Here

At Hotel Indigo® we serve the curious – people who are inspired by new places, new people and new ideas.  With hotels in culturally diverse locations all over the world, no two properties are the same. Each is part of the pulse and the rhythm of a place, drawing on the story of its local area to inspire every aspect of the hotel, from intriguing design to distinctive local ingredients in our menus. We’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place.

How We're Different

Hotel Indigo, Grand Cayman is an upper upscale lifestyle hotel opened in the Spring of 2024, offering 282 guest rooms with views across the Caribbean Sea, multiple restaurants, an expansive pool deck and rooftop bar, for a uniquely local experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life’s true riches.

 Just as no two neighborhoods are alike, no two Hotel Indigo hotels are alike, and no two Team Members are alike.  We are looking for bright, confident, and free-spirited people to join our team!

What You'll Do

The Food & Beverage Senior Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring high-quality service, and fostering a positive work environment. This role requires excellent leadership, communication, and organizational skills to maintain smooth operations and uphold the restaurant's standards.

Key Responsibilities:

1. Operational Management:
• Supervise daily operations to ensure efficiency and adherence to standards.
• Coordinate with kitchen and service staff to ensure seamless delivery of food and beverages.
• Monitor cleanliness, hygiene, and overall maintenance of the outlet.
2. Team Leadership:
• Lead, train, and mentor team members to ensure excellent customer service.
• Schedule staff shifts and allocate duties effectively.
• Address employee concerns and resolve conflicts in a professional manner.
3. Customer Service:
• Ensure guests receive exceptional dining experiences.
• Handle customer complaints or feedback promptly and professionally.
• Monitor customer satisfaction and implement improvements based on feedback.
4. Inventory and Financial Management:
• Monitor stock levels and coordinate with suppliers to maintain inventory.
• Conduct regular audits of inventory and cash handling procedures.
• Assist the Restaurant Manager in budgeting and cost control measures.
5. Compliance and Safety:
• Ensure adherence to food safety and health regulations.
• Conduct regular safety checks and address potential hazards.
• Enforce compliance with company policies and procedures.

What You Bring

• Proven experience in a supervisory or leadership role within the hospitality or foodservice industry.
• Strong organizational and multitasking abilities.
• Excellent interpersonal and communication skills.
• Ability to lead and motivate a diverse team.
• Proficiency in restaurant management software is a plus.
• Knowledge of food safety regulations and standards.

Working Conditions:

• Ability to work in a fast-paced environment.
• Flexible to work shifts, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.