Rooms Front of House Employee - Front Desk

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Rooms Front of House Employee is responsible for guest registration and check-out and PBX operations while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure a confident, professional, and friendly check-in and check-out process for guests.
• Respond to guest queries and issues professionally and empathetically, ensuring a smooth and enjoyable experience for all guests.
• Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is correct.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Produce appropriate reports for the proper functioning of the department.
• Ensure proper credit policies are followed
• Submit all lost & found articles accompanied by a completed lost & found report.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout the day.
• Attend department meeting once a month.
• Communicate by telephone and/or radio with other departments such as Sales, In-Room Dining, Housekeeping, Loss prevention, etc.
• Be familiar with the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information to hotel guests.
• Additional projects and responsibilities may be assigned as needed.

What You Bring

• Hospitality Degree preferred and high school diploma or general education degree (GED) required.
• 1 + year of front of house experience for a luxury hotel or resort is required.
• Proficiency in Microsoft Office.
• Ability to multitask and handle stressful situations and interactions.
• Impeccable written and verbal communication.
• Knowledgeable of immediate area, services, attractions, and events.
• Work well under pressure, dealing with many arrivals and departures within a short period of time.
• Experience with working in a hotel with 5 Star Forbes and AAA 5 Diamond standards is preferred.
• Familiar with hotel systems and operations, and the ability to enter in information accurately.
• Experience with Opera is a must and experience with HotSOS, Alice and Kipsu is preferred.
• Must be able to lift, push, pull and carry a minimum of 25 lbs. and stand/walk up to 8 hours.
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

 The hourly pay range for this role is $8 to $11 USD plus gratuities.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.