Senior Manager Catering Sales

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

You'll be responsible for sales and operations of the catering department, and spend your primary time on direct selling, prospecting strategy, reporting and overseeing the Catering team. Responsibilities will also include staying current on industry trends, and you seek creative ways to infiltrate markets and accounts, while supporting the DOC on all future catering strategic planning. 

Some of your responsibilities include:

• Assist the Director of Catering in onboarding new team members and sharing best practices.
• Take the lead on departmental initiatives, sales blitzes, or targeted campaigns.
• Develop strategies to grow group catering, weddings, and social event segments in line with hotel goals.
• Serve as a mentor to Catering junior members, providing guidance, support, and training
• Prepare and present creative and customized proposals that meet client needs and exceed revenue targets.
• Liaise with marketing and revenue teams to support promotions and maximize exposure.
• Represent the resort at trade shows, client events, and industry functions as needed.
• Analyze catering sales data and market trends to recommend sales strategies and pricing adjustments.
• Maintain accurate records in Delphi, generate timely reports on booking pace and forecasted revenues for the DOC.
• Assist in the creation and execution of annual catering sales action plans and business plan strategies.
• The main focus of this position is selling event space to local clientele and destination wedding markets. 
• Full service planning in advance of the event and executing the program over the actual event dates.
• Assist the clients with menu selection, décor and vendor assistance, generating event diagrams. 
• Maintain appropriate balance of account maintenance, prospecting for new business, and building profitable relationships with clients.
• Implement a monthly action plan to visit your top clients for marketing blitzes to fill need periods.
• Assist with site tours of potential and definite clients
• Detailed knowledge of property, space, capacities, concept, and food style (menus). Review and update menus, packages, and upgrades as requested to satisfy client needs and to maximize revenue.

What You Bring

• 5+ years of luxury resort catering/wedding selling experience within the catering/events field
• Forbes Five Star experience background
• Prefer experience in Delphi FDC, Social Tables and Opera systems
• Experience in the Caribbean Markets a plus
• Expensive experience (5+ years) planning high-end luxurious large weddings in a destination market
• Strong background on planning indoor and outdoor events
• You're highly creative, with strong sales and interpersonal skills!
• You've got great communication skills both internally and externally.
• Professional phone etiquette, writing skills, and knowledge of Microsoft Office.
• Well organized, detail-oriented, with excellent follow-up skills.

The pay range for this role is USD $55,000 - $75,000.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.