P&C Coordinator

As a People and Culture Coordinator, you will provide generalist HR support to two properties – Kimpton Seafire and Hotel Indigo, focusing on employee relations, payroll and benefits and other administrative aspects of People + Culture to include:  employee relations events and initiatives, payroll, IHG employee benefits and all employee benefit offerings.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate special employee recognition, reward, motivation, and programs and activities to develop and encourage good employer/employee relations. This includes tracking Kimpton Chips and Indigo Chips, creation, purchase, and distribution of recognition certificates.
• Facilitate and coordinate employee relations events and GM communication meetings; quarterly recognition, and monthly round tables.
• Communicate notices on bulletin boards, newsletters, and in employee meetings.
• Act as the Wellness Warriors Champion.  Organize annual health fair, periodic wellness talks, fitness sessions, running club, group sports, etc., to maintain a healthy and active workplace camaraderie.  
• Champion Employee Relations, Communication, and Recognition initiatives such as the Employee Opinion Survey, Surprise and Delight, Kimpton Moments Recognition Program, Birthday and Anniversary Recognition, and other programs. 
• Plan, organize, and lead all employee events, including Appreciation Week, Employee of the Quarter Receptions, Employee Luncheons, GM Round Tables, Employee Holiday Party, etc. Be the cheerleader for these events, before during and after.
• Along with the Training Manager, create an annual Employee Relations plan, with a monthly calendar of events. Update accordingly.  Work with Events team to block space and change when necessary to accommodate hotel operations. Calendar of events to be shared hotel-wide via all employee communication channels.
• Spearhead Community Service initiatives.  Partner with the hotel operations to increase awareness of Kimpton Cares Month, Diversity and Inclusion Month, and our community partnerships.
• Manage employee communications: create flyers, bulletin boards, and internal social media posts (Yammer and FaceBook) to promote employee events, boost recognition, and relay information.
• Support the Training Manager in liaising with schools, students, and managers for internship and work-experience placements Publish and maintain employee information, files, job applications, and assist with immigration compliance. Answer any employee questions and/or requests including employee complaints with the assistance from the P&C Manager or Director.
• Partner with Department Heads to achieve excellence in employee satisfaction scores as measured through the annual Employee Opinion and Best Places to Work Surveys.

• Publish and maintain employee information, files, and assist with department compliance.
• Onboard New Hires including Pension enrollment, Health and Life Insurance Enrollment, HRIS activation, etc.
• Termination of Employees including proper file maintenance, Off-boarding of Benefits, etc. 
• Orchestrate annual benefit enrollment and benefits administration.
• Complete regular benefits audits to ensure compliance
• Collect alternative health insurance verification throughout the year for non-hotel enrolled employees.
• Champion the employee wellness benefits and Zest wellness program.
• Assist managers and employees with payroll queries and use of payroll and time clock systems.
• Answer any employee questions and/or requests including employee complaints with the assistance from the P&C Manager or Director.
• Perform offboarding process, and conduct exit interviews and look for trends. 
• Provide onsite Human Resources support and visibility for your property by fostering an open-door policy.
• Manage Workers' Compensation administration including effective case management of Workers' Compensation including transitional duty and return-to-work goals for employees with active Workers' Compensation claims.

Additional duties:

• Aggressively champion the company Culture!
• Maintain and support a legitimate business partnership with the hotel & restaurant operations teams serving as an employee advocate, cultural ambassador, subject matter expert, innovator and consultant.

• Be visible to our staff at both properties - actively and consistently attend hotel staff meetings, daily line up meetings, departmental meetings, as needed or otherwise requested.
• Additional projects and responsibilities may be designated by the Director of P+C, including duties within Recruitment, Immigration, Performance Management, Payroll, Onboarding, Benefits administration, or otherwise.

SPECIFIC EXPERIENCE WE'RE SEEKING:

• 1-2 years of progressive related experience in a HR role.
• Hospitality experience preferred.
• Must work well in a high volume, active work environment.
• Ability to type 45+ Words per minute.
• Must be able to maintain confidential information.
• Ability to prioritize and meet deadlines for multiple concurrent tasks.
• Accuracy and attention to detail are required.
• Proficiency in Microsoft Word, Excel, and Outlook, and PowerPoint
• Positive attitude and a passion for people and for service.
• Superior verbal and written communication skills required.
• Must be able to occasionally work evenings, weekends and public holidays.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Minimum 2 years of progressive related experience in HR, hospitality or similar industry. Bachelor’s degree is preferred.

Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Demands: While performing the duties of this job, the employee is constantly required to reach, use a keyboard, dial, sit, stand, walk, see, hear, write, and speak. The employee is frequently required to handle (hold, grasp, turn, or otherwise work with the hand or hands), and finger (picking, pinching, fine manipulation). The employee is occasionally required to bend, climb stairs, balance, and collate/file. The employee is minimally required to crouch, kneel, squat, climb ladders, twist, stretch, push and pull. The employee is frequently required to lift and/or move 10-25lbs, occasionally lift and/or move up to 50lbs, and minimally lift and/or move up to 75lbs.

Mental Demands: While performing the duties of this job, the employee is constantly required to produce detailed work, use reasoning skills, verbal and written communication, have customer contact, and handle multiple concurrent tasks and constant interruptions. The employee is occasionally required to use math skills and give presentations.

Work Environment: While performing the duties of this job, the employee may be moderately exposed to noise and occasionally exposed to heat, odor, fumes, vibrations, and the use of tools/equipment.

The hourly pay range for this role starts at $15.00 USD plus gratuities.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, discounts on hotel stays and F&B at IHG properties worldwide and many other benefits to eligible employees.