Front Desk Agent

Why We're Here

At Hotel Indigo® we serve the curious – people who are inspired by new places, new people and new ideas.  With hotels in culturally diverse locations all over the world, no two properties are the same. Each is part of the pulse and the rhythm of a place, drawing on the story of its local area to inspire every aspect of the hotel, from intriguing design to distinctive local ingredients in our menus. We’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place.

How We're Different

Hotel Indigo, Grand Cayman is an upper upscale lifestyle hotel opened in the Spring of 2024, offering 282 guest rooms with views across the Caribbean Sea, multiple restaurants, an expansive pool deck and rooftop bar, for a uniquely local experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life’s true riches.

 Just as no two neighborhoods are alike, no two Hotel Indigo hotels are alike, and no two Team Members are alike.  We are looking for bright, confident, and free-spirited people to join our team!

What You'll Do

The Front Desk Agent is responsible for handling registration, check-out, PBX operations, mail, and message services while providing exceptional guest service. They will advocate for the hotel, create unique experiences, and build strong relationships with guests to encourage their return.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•    Ensure a confident, professional, and friendly check-in and check-out process for guests.
•    Respond to guest queries and issues professionally and empathetically, ensuring a smooth and enjoyable experience for all guests. 
•    Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is correct.
•    Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
•    Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
•    Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
•    Coordinate amenities for guests including the delivery.
•    Coordinate arrival of guest luggage including delivery to the room.
•    Follow established key control policy.
•    Produce appropriate reports for the proper functioning of the department. 
•    Ensure proper credit policies are followed?
•    Submit all lost & found articles accompanied by a completed lost & found report.
•    Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
•    Verify credit limit report.
•    Monitor room availability throughout the day.
•    Review daily the selling status of the hotel using yield management system.
•    Attend department meeting once a month.
•    Communicate by telephone and/or radio with other departments such as Sales, In-Room Dining, Housekeeping, Loss prevention, etc.
•    Assist sales in hotel tours and trip events. Additionally, conduct tours of the hotel for business, informative, and social organizations.
•    Be familiar with the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information to hotel guests. 
•    Additional projects and responsibilities may be assigned as needed.

What You Bring

•    Hospitality Degree preferred and high school diploma or general education degree (GED) required.
•    1 + year of front of house experience for a luxury hotel or resort is require.
•    Knowledgeable of immediate area, services, attractions, and events.
•    Work well under pressure, dealing with many arrivals and departures within a short period of time.
•    Work well under pressure, dealing with many arrivals and departures within a short period of time.
•    Familiar with hotel systems and operations, and the ability to enter in information accurately.
•    Experience with Opera is a must and experience with HotSOS, Alice and Kipsu is preferred.
•    Must be able to lift, push, pull and carry a minimum of 25 lbs. and stand/walk up to 8 hours.
•    This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

 The hourly pay range for this role is $8 to $11 USD plus gratuities.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.