Rooms Front of House Employee - Concierge

Why We're Here

At Hotel Indigo® we serve the curious – people who are inspired by new places, new people and new ideas.  With hotels in culturally diverse locations all over the world, no two properties are the same. Each is part of the pulse and the rhythm of a place, drawing on the story of its local area to inspire every aspect of the hotel, from intriguing design to distinctive local ingredients in our menus. We’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place.

How We're Different

Hotel Indigo, Grand Cayman is an upper upscale lifestyle hotel opened in the Spring of 2024, offering 282 guest rooms with views across the Caribbean Sea, multiple restaurants, an expansive pool deck and rooftop bar, for a uniquely local experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life’s true riches.

 Just as no two neighborhoods are alike, no two Hotel Indigo hotels are alike, and no two Team Members are alike.  We are looking for bright, confident, and free-spirited people to join our team!

What You'll Do

The Room Front of House - Concierge's expectations are to provide hotel guests and industry relations with information and support in a professional, gracious manner, and to perform Guest Service Agent duties as needed. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet guests at the front desk upon arrival, and assist guests with room reservations, check guests in and out upon arrival and departure.
• Contact guests who have arrived to ensure their comfort and to offer assistance.
• Maintain and develop events/receptions to take place in the lobby during the evening hours. Research and plan the execution of each reception with wineries etc.
• Assist sales in hotel tours and trip events. Additionally, conduct tours of the hotel for business, informative, and social organizations.
• Perform operational duties, if required; take reservations, and at times act as PBX operator.
• Be familiar with the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information to hotel guests.
• Review VIP and package arrivals daily.
• Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, in room spa services, etc.
• Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc.
• Maintain follow-up log for communication between Concierges.
• Attend hotel and department meetings.
• Additional projects and responsibilities may be assigned as needed.

What You Bring

• Hospitality degree is preferred 
• 1+ years of experience as a concierge or front of the house employee in a luxury resort
• Ability to adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations.
• Proficiency with MSFT Office
• Familiar with hotel systems and operations, and the ability to enter in information accurately. Opera, Alice and HOTSOS
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

 The hourly pay range for this role is $8 to $10 USD plus gratuities.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.