Rooms Controller

Why We're Here

At Hotel Indigo® we serve the curious – people who are inspired by new places, new people and new ideas.  With hotels in culturally diverse locations all over the world, no two properties are the same. Each is part of the pulse and the rhythm of a place, drawing on the story of its local area to inspire every aspect of the hotel, from intriguing design to distinctive local ingredients in our menus. We’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place.

How We're Different

Hotel Indigo, Grand Cayman is an upper upscale lifestyle hotel opened in the Spring of 2024, offering 282 guest rooms with views across the Caribbean Sea, multiple restaurants, an expansive pool deck and rooftop bar, for a uniquely local experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life’s true riches.

Just as no two neighborhoods are alike, no two Hotel Indigo hotels are alike, and no two Team Members are alike.  We are looking for bright, confident, and free-spirited people to join our team!

 What You'll Do

• Completing specific checklists, which include running and checking various reports and preparing for the upcoming day's arrivals, departures, show rooms, routings, specific room packages.
• Checking every single reservation and assigning room according to guest request, room category booked, connecting rooms, as per VIP/Rewards membership status and preferences whenever possible. Pre-register designated guests and prepare key packets.
• Handling current days arrivals and departures, room changes, open folios, room allocation based on guests arrival and departure time, room moves
• Daily blocking upcoming reservations into rooms, balancing room categories and inventory in Opera and OXI, synchronizing reservations, tracking duplicate reservations, blocking upcoming arrivals behind departures to ensure maximum occupancy, ensure house is balanced and in case differences occur process corrective measures.
• Prepare show rooms – blocking rooms OOS and have respective room keys cut – coordinate with HSK, Sales and Maintenance.
• Blocking for run of house rooms 3 months out and Premium categories 365 days out, unblock rooms. Input traces, alerts, comments.
• Prepare for upcoming groups arriving by reviewing group resumes and accommodating any specific billing and/or reservation requests.
• Work with other departments on a regular basis to ensure the day's operations run smoothly. Building a solid relation with Reservations, Housekeeping and Engineering, to ensure flawless communication within departments to ensure the team’s success
• Identify any over-commitments. Ability to identify upsell opportunities and inform the Front desk team accordingly
• Out of Service and Out of Order liaise with Maintenance and HSK to ensure Out of Service and Out of Order status is communicated and updated accordingly.
• Send an end of day briefing on all important room information, VIP’s, room assignation for the future day to all departments

What You Bring

• 2 years of Front office experience in luxury or lifestyle hotel with 1 year as a rooms controller preferred.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a constant level of integrity.
• Proven record of ability to multitask and high level of organizational skills
• Flawless verbal and written communication in English
• Experience with Opera is a must and experience with HotSOS, Alice and Kipsu is preferred.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Be Yourself. Lead Yourself. Make it Count.