Pool & Beach Supervisor

Why We're Here

At Hotel Indigo® we serve the curious – people who are inspired by new places, new people and new ideas.  With hotels in culturally diverse locations all over the world, no two properties are the same. Each is part of the pulse and the rhythm of a place, drawing on the story of its local area to inspire every aspect of the hotel, from intriguing design to distinctive local ingredients in our menus. We’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place.

How We're Different

Hotel Indigo, Grand Cayman is an upper upscale lifestyle hotel opened in the Spring of 2024, offering 282 guest rooms with views across the Caribbean Sea, multiple restaurants, an expansive pool deck and rooftop bar, for a uniquely local experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life’s true riches.

 Just as no two neighborhoods are alike, no two Hotel Indigo hotels are alike, and no two Team Members are alike.  We are looking for bright, confident, and free-spirited people to join our team!

What You'll Do

The Pool & Beach Supervisor will be responsible for creating and executing initiatives to set the appropriate scene in hotel beach and pool areas, supervising swimming and enforcing regulations, and providing guest comfort. It involves ensuring cleanliness, setting up, and safety of all facilities, and attending to guests' needs within the hotel pool area, following the hotel's safety guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Meet with staff to get any pertinent information at the start of shift and review the resort daily communication report
• Make sure all shifts are covered as scheduled, cover as necessary.
• Ensure the completion of AM/PM checklist.
• Handle guest situations as they arise in a calm and professional manner.
• Be an expert in all employee duties to ensure you are "leading by example" in all that you do.
• Maintain professional contact with all other hotel departments.
• Ensure proper organization and planning or daily operations, maintain cleanliness and reporting engineering issues on a daily basis.
• Counsel and coach employees when necessary, using accurate documentation and technique
• Ensure all employees complete their duties before departing, that they are posted at their stations on time.
• Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
• Accountable for meeting or coming in under payroll and expense budgets.
• Assist in the maintaining of a Forbes 5* department (Training, Audits, walkthrough's)
• Assist the team at the Pool & Beach -- setting up chairs/cabanas, assisting guests
• Managing stock inventory and assisting in the ordering where required.
• Covering shifts on the floor if operation requires it
• Book Cabanas and daybeds
• Supervise exceptional service in the cabanas and daybeds
• Assisting with carrying pool/beach chairs and furniture when clearing and setting up the pool and beach
• Additional projects and responsibilities may be assigned as needed.

What You Bring

• 2 + years of experience as a front of the house or Pool and Beach supervisor in a luxury resort
• Hospitality degree preferred
• First Aid and Cardiopulmonary Resuscitation (CPR) certification, an added advantage
• Excellent communication skills and proficient in the English language.
• Must be able to work under the sun for 8-10 hours per day.
• Must be able to work on a fast paced and high intensity work environment.
• Excellent customer service skills and friendly/welcoming personality.
• Must be able to lift, push, pull and carry a minimum of 50 lbs.
• Proficiency in Opera
• Solid computer skills( Microsoft Office)
• This position requires a flexible schedule, must be able to work evenings, weekends, and public holidays.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

 The hourly pay range for this role is $9 to $12 USD plus gratuities.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.