People & Culture Supervisor

This position will provide administrative support to the properties, focusing on all aspects of People + Culture, with specific emphasis on Employee Relations initiatives and activities, as well as payroll and benefits administration — including health insurance, pension, wellness benefits, workers’ compensation, IHG employee programs, and other employee benefit offerings.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead and oversee employee engagement, recognition, and wellness programs — including Kimpton and Indigo Chips, Surprise & Delight, Employee of the Quarter, and Celebrate Service Week, among others.
• Plan, organize, and execute employee relations events such as Munch & Mingle with the GM, Town Halls, and annual Staff Appreciation Party.
• Supervise onboarding and offboarding processes, ensuring timely completion of benefit enrollments, HRIS activation, and exit interviews.
• Supervise administration of payroll and benefits programs, including pension, health and life insurance, and workers’ compensation case management.
• Conduct regular audits of payroll and benefit records to ensure compliance, accuracy, and confidentiality.
• Serve as the property’s Wellness Champion — coordinating health fairs, fitness activities, wellness talks, and community engagement events.
• Maintain up-to-date employee files, communications, and People & Culture documentation in accordance with company and legal standards.
• Partner with Department Heads to improve employee satisfaction and engagement scores as measured through surveys and feedback programs.
• Support training, development, and internship programs in collaboration with the Training Manager.
• Foster open communication through consistent visibility, active participation in departmental meetings, and maintaining an open-door policy.
• Conduct exit interviews and stay interviews, and use the data to analyze trends or areas of opportunity to improve the employee experience.
• Supervision of multiple HR Coordinators, providing training, support and oversight of their daily duties.
• Assist P&C Management with special projects, reporting, and initiatives related to recruitment, performance management, and compliance.

SPECIFIC EXPERIENCE WE'RE SEEKING:

• Minimum 2–3 years of People + Culture experience, preferably in hospitality.
• Strong knowledge of payroll, benefits administration, and employee relations best practices.
• Must work well in a high-volume, active work environment.
• Ability to type 45+ Words per minute.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to prioritize and meet deadlines for multiple concurrent tasks.
• Strong organizational and project management skills.
• Excellent communication, organizational, and interpersonal skills.
• Proven ability to handle confidential information with discretion.
• Positive, people-first attitude and passion for creating an engaging workplace culture.
• Accuracy and attention to detail are required.
• This position requires a flexible schedule, and the employee must be able to work evenings, weekends, and holidays.

 Salary range: $20-22 USD hourly plus gratuities