Loss Prevention Employee

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too

What You'll Do

As a Loss Prevention Employee, your primary responsibility is to create a safe and secure environment for all employees and guests. This includes providing safety education, enforcing company standards, and promoting the highest level of profit protection.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•  Patrol all areas of the property.
• Assist guests with room access; ADA access; safe lockouts, etc.
• Monitor Closed-Circuit Televisions, perimeter alarm systems, duress (Area of Refuge) alarms, and fire life safety systems.
• Lock/unlock property entrances as required.
• Conduct daily physical hazard inspections.
• Respond to accidents, contact EMS, or administer first aid/CPR as required.
• Assist guests and employees during emergencies.
• Notify appropriate individuals during accidents, attacks, or other incidents.
• Diffuse guest and/or employee disturbances.
• Call for outside assistance if necessary.
• Complete incident reports to document all Security/Loss Prevention related incidents.
• Handle safety and security-related interruptions and complaints.
• Resolve safety hazard situations.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Report to scenes of vehicle accidents/thefts.
• Call for assistance using proper code responses.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all Security/Loss Prevention and property reports and documents (proprietary information). Release information only to authorized individuals.
• Conduct investigations and gather evidence. Conduct interviews with relevant parties.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to direct report and relevant manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, supporting departments to reach common goals.
• Comply with quality assurance expectations and standards.
• Additional projects and responsibilities may be assigned as needed.

 SPECIFIC EXPERIENCE WE'RE SEEKING:

• A minimum of 1 year of previous experience in a security officer position is required, preferably in a luxury hotel environment.
• Previous Military, Police or Emergency services experience also beneficial, with honorable discharge
• Fluent in English with the ability to write reports.
• High school diploma required.
• Ability to effectively present information, complete daily reports, and respond to questions from leaders, guests, and the general public in English.
• Must have First Aid and CPR certifications to fulfill local licensing requirements.
• Previous Medical experience also considered an asset (Nursing, EMTS etc).
• Must be proficient in Microsoft Office (Word, Excel) and have experience with CCTV and monitoring systems.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to solve guest issues and deal with competing priorities.
• This position requires a flexible schedule and must be able to work all shifts, days, evenings, overnights, weekends, and holidays.

 Please note: management reserves the right to change, modify, and/or alter any of the abovementioned duties to meet business demands. 

The hourly pay range for this role is $10 to $12.50 USD plus gratuities.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.