Senior Housekeeping Supervisor

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

As the Senior Housekeeping Supervisor, you’ll be responsible for leading /coordinating daily housekeeping floor and public area operations to ensure effective turn around and up keep of rooms and public areas whilst ensuring compliance to brand standards, operating SOPs and FLS regulations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Open the house by coordinating previous shift handover to ensure all tasks are completed and assigned areas are checked.
•    Ensure that task assignments are prepared as per standard credit allocation and all areas including rooms and public areas are allocated as per occupancy and business traffic demands.
•    Ensure all guest preferences, VIPs, guest follow ups, guest requests are cascaded to the respective teams.
•    Audit rooms and public areas to identify gaps in brand/SOP compliance for condition and cleanliness.
•    Support room attendants in completing their assigned credits by ensuring timely hands-on support.
•    Support houseman in completing their daily tasks 
•    Support public area attendants by providing all relevant information regarding events, major guest movements and peak traffic times.
•    Evaluate training need analysis based on audits and schedule trainings to bridge gaps and to enhance guest experience.
•    Support supervisors to carry out their daily tasks by ensuring all resources required for operations are planned and organized well ahead of time.
•    Identify, schedule, execute, track and update periodic and routine projects pertaining to rooms and public areas
•    Coordinate with contract services to ensure services are performed as per schedule and contract.
•    Coordinate with engineering department to ensure timely completion of routine and periodic maintenances 
•    Coordinate with Front Office and rooms controller to ensure effective rooms blocking for arrivals.
•    Supervise and control inventory of linen, guest supplies, consumables, operating tools and equipment.
•    Order OS&E and consumables as required for operations and ensure tracking of all deliveries, payments and submissions of all invoices to accounting.
•    Support Director of Housekeeping by constantly updating on guest and colleague feedback. 
•    Represent and uphold brand and resort’s reputation in all communications with guests, colleagues, vendors and key stake holders.
•    Additional projects and responsibilities may be assigned as needed.

SPECIFIC EXPERIENCE WE'RE SEEKING 
•    High School Diploma is preferred.
•    Minimum 2 years work experience as Housekeeping Supervisor in an upscale/upper upscale hotel/resort.
•    Minimum 1 year work experience as Housekeeping Coordinator in an upscale/upper upscale hotel/resort.
•    Must have thorough knowledge of Opera PMS – Housekeeping Management. 
•    Must be proficient in MS Office.
•    Experience in housekeeping related functions in Hotsos, Kipsu and Peoplesoft is preferred.
•    Ability to lift and move 30 pounds.
•    This position requires absolute scheduling flexibility — must be available for evenings, weekends, and holidays without exception, to meet operational needs.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. 

Be Yourself. Lead Yourself. Make it Count.