Catering & Conference Service Manager

Why We're Here

At Hotel Indigo® we serve the curious – people who are inspired by new places, new people and new ideas.  With hotels in culturally diverse locations all over the world, no two properties are the same. Each is part of the pulse and the rhythm of a place, drawing on the story of its local area to inspire every aspect of the hotel, from intriguing design to distinctive local ingredients in our menus. We’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place.

How We're Different

Hotel Indigo, Grand Cayman is an upper upscale lifestyle hotel opened in the Spring of 2024, offering 282 guest rooms with views across the Caribbean Sea, multiple restaurants, an expansive pool deck and rooftop bar, for a uniquely local experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life’s true riches.

Just as no two neighborhoods are alike, no two Hotel Indigo hotels are alike, and no two Team Members are alike.  We are looking for bright, confident, and free-spirited people to join our team!

What You'll Do

The Catering Manager will be responsible for sales and operations of the catering and private dining departments, and spend your primary time on direct selling. You’ll act as the liaison between the restaurant and the hotel, and between the client and banquet operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Actively understand and implement the sales process as outlined in the Shopper’s Report.
• Maintain appropriate balance of account maintenance, prospecting for new business, and build profitable relationships with clients.
• Produce marketing plan and assist in developing the annual sales budget with the restaurant team. Implement a monthly action plan in order to meet and exceed the budgeted sales goals.
• Complete weekly, monthly, quarterly, and annual production reports; as well as weekly and monthly sales activity reports.
• Assist the Director of Catering in developing specific goals and strategies in assigned territory to positively impact revenues.
• Thorough knowledge of property, space, capacities, concept, and food style (menus). Review and update menus, packages, and upgrades as requested to satisfy client needs and to maximize revenue.
• Be familiar with the hotel’s competitive set and shared accounts.
• Effectively cross-sell with sister restaurants and hotels for referral business.
• Communicate a clear sense of strategic direction and goals for assigned territories and markets.
• Maintains accurate and thorough notes and traces for accounts within the PMS and Catering Database.
• Create appropriate sales collateral and tools for the department.
• Join and attend appropriate market organizations.
• Adhere to the “Sundown Rule” for all client correspondence.
• Supervise execution of banquets on occasion.
• Expertise of the restaurant’s overall layout, rate structure, and capacities.
• Additional projects and responsibilities may be assigned as needed.

What You Bring

• Minimum of 2 years’ experience in hotel catering, conference services and sales in an upscale resort setting with high volume group business.
• Extensive experience preparing Banquet Event Orders, Event Diagrams, Group Resumes, booking outside vendors, invoicing and familiarity with final billing reviews.
• Strong computer skills to include: Word, Excel, PowerPoint, Office and Outlook.
• High-level knowledge of Delphi FDC (cloud-based version preferred) and Opera Reservations system preferred.
• Experience with Social Tables Diagramming system preferred.
• Creative minded and confident in developing dynamic, cutting edge, successful events.
• Passion for food & beverage offerings and events.
• Previous Caribbean market work experience preferred
• Thorough knowledge of property, guests room categories, venues, food + beverage offerings and capacities.
• High level of creativity, enthusiasm and flexibility.
• Well organized, detail orientated
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

The salary for this role is USD $70,000 per annum. This job is also eligible for bonus pay.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, free meal at our cafeteria and many other benefits to eligible employees.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.