Internal Communications Coordinator

The Internal Communications Coordinator is part of the People & Culture team and plays a key role in fostering an engaged, informed, and connected workforce across both hotels – Kimpton Seafire and Hotel Indigo Grand Cayman. This position is responsible for developing and delivering clear, consistent, and creative communication that supports company culture, operational excellence, and employee engagement. The ideal candidate is highly organized, digitally savvy, and passionate about storytelling within the hospitality environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and distribute internal communications that support hotel initiatives, brand standards, and leadership messaging.
• Use of multiple communication channels such as email, social media, WhatsApp communities, notice boards, daily hotel communication (Daily Dish and Neighborhood Journal).
• Maintain the monthly employee relations calendar, ensuring timely communication around recognition programs, cultural events, wellness initiatives, and company milestones.
• Create and share content celebrating employee promotions, achievements, anniversaries, and career‑growth stories, reinforcing a culture of recognition and internal mobility.
• Support P&C and department leaders in communicating training updates, policy changes, and operational announcements.

• Manage internal and external social media outlets, ensuring content reflects hotel culture and employer‑brand values.
• Produce and publish weekly TikTok content showcasing behind‑the‑scenes moments, employee spotlights, and hotel culture initiatives.
• Oversee the hotel’s LinkedIn presence, including job postings, employer‑brand storytelling, and employee recognition features.
• Track engagement metrics and adjust content strategy to maximize visibility and impact.

• Assist the training manager to create the monthly training calendar.

• Collaborate with P&C to create compelling job postings and employer‑branding content for LinkedIn and other recruitment platforms.
• Support communication efforts for hiring events, career fairs, and internal mobility programs.

• Write, edit, and design internal newsletters, announcements, digital signage, and employee‑focused stories.
• Capture photos and videos that highlight employee achievements, guest‑service excellence, and hotel culture.
• Ensure all communication materials reflect brand standards and contribute to a positive employee experience.
• Work closely with P&C, Operations, Marketing, and Leadership to ensure communication consistency across the property.
• Serve as a point of contact for internal communication requests and content approvals.

SPECIFIC EXPERIENCE WE'RE SEEKING:

• Experience in hospitality, communications, marketing, or a related field preferred
• Strong writing, editing, and visual content skills
• Proficiency with social media platforms (TikTok, FaceBook, Instagram, LinkedIn)
• Proficiency with design platforms (Canva, AI, CapCut)
• Advance computer skills with MS Office applications and experience with administrative tasks
• Highly organized with the ability to manage multiple calendars and deadlines
• Comfortable working in a fast paced, guest centric environment
• Creative thinker with a passion for employee engagement and storytelling
• Excellent communication and interpersonal skills
• Self-motivated, with a positive attitude and a consistent display of professionalism
• Innovative, detail oriented, and quality conscious

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Candidates must have an Associate or Bachelor Degree in communications, marketing, or similar; OR a high-school degree + certifications/diplomas in communications, marketing and social media, and at least one year experience in social media management, communications, or hospitality.

Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, report, or schedule form. Regularly exercise independent judgment and discretion about matters of significance.

Physical Demands: While performing the duties of this job, the employee is constantly required to use a keyboard, sit, see, hear, write, and speak. The employee is frequently required to handle (hold, grasp, turn, or otherwise work with the hand or hands), finger (picking, pinching, fine manipulation), and dial. The employee is occasionally required to collate/file, stand, and walk. The employee is minimally required to bend, crouch, kneel, squat, climb ladders and stairs, balance, reach, twist, stretch, push, and pull. The employee is frequently required to lift and/or move up to 10lbs, and rarely lift and/or move 25-50lbs.

Mental Demands: While performing the duties of this job, the employee is constantly required to produce detailed work, use verbal and written communication, and be able to handle multiple concurrent tasks and constant interruptions. The employee frequently is required to use math and reasoning skills, give presentations, and be in contact with customers.

Work Environment: While performing the duties of this job, the employee is constantly working in/around environments that are hot, odorous, damp, dirty, oily, greasy, noisy, and may be exposed to fumes. The employee may be moderately exposed to vibrations. The employee will frequently use a computer or computerized equipment, telephone, fax machine.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Salary Range:  US $16-18 per hour plus gratuities.