Client Services Representative

Job Overview

Are you passionate about delivering outstanding customer service? We’re looking for enthusiastic Client Services Representatives! Join SeaTown, and you’ll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.

As a Client Services Representative, you’ll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you! 

 

What you’ll be doing:

• Answer inbound phone calls from customers requesting our services
• Identify customer request or concern to provide solutions
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
• Always learning and gaining knowledge on services provided
• Enter customer information, keeping organized records
• Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts

 

 What we’re looking for: 

• 1+ years of Call Center experience preferred 
• Monday – Friday, shifts range from 7:00a – 6:00p (8 hours or 10 hours)
• HVAC, Electrical, or Plumbing Industry experience is a plus 
• Ability to talk and type accurately; typing speed of at least 45 wpm
• Ability to manage multiple priorities within a fast-paced environment
• Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
• Bilingual Spanish is a plus
• Consent to a pre-employment background check

 

 

Benefits

• Bonuses, average $500+ per month
• PTO and Vacation
• 7 Paid Holidays
• Medical/Dental/Vision
• Health Savings Account
• 401k with company 100% company match up to 3% and 50% match up to 5%
• Prizes and giveaways
• Fully stocked break room
• Ongoing Training
• Onsite Gym
• Working for a company that values the employees

#SEA

About Seatown:

Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

Privacy Policy