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Web Lead Coordinator

Mukilteo, WA

 

Job Overview:

As a Web Lead Coordinator, you'll be the first point of contact for our online customers, ensuring they receive the prompt, friendly, and professional service we’re known for. You’ll need to be efficient, highly responsive, and thrive in a dynamic environment where multitasking and quick decision-making are key.

 

Responsibilities

· Monitor and manage multiple websites, email accounts, chat, and social media platforms to respond to incoming inquiries.

· Make outbound calls to existing clients and book a variety of appointments at a high conversion rate.

· Accurately identify client needs and provide the most effective solutions with urgency and empathy.

· Respond to and de-escalate cancellation requests by expressing value and offering compelling retention solutions.

· Maintain accurate records of customer interactions and follow internal order entry processes with precision.

· Delegate incoming leads and inquiries to appropriate departments quickly and efficiently.

· Achieve productivity and quality standards while maintaining a high level of professionalism in every interaction.

· Work independently and follow through on tasks without needing repeated follow-up.

 

What You Bring

· High school diploma or equivalent required; college preferred

· 1-3 years of high-volume call center, customer service, or sales experience

· Proven reliability and dedication to customer satisfaction

· Strong written and verbal communication skills

· Ability to handle irate or elevated customers calmly and professionally

· Excellent multitasking abilities; comfortable managing multiple websites, emails, and chats at once

· Fast learner who adapts quickly and is comfortable with technology, Microsoft Office, and other web-based tools

· Detail-oriented with strong organizational and time-management skills

· A team player who thrives in a fast-paced, collaborative environment

 

Perks & Benefits

· Hourly base wage + performance-based bonuses and spiffs

· Accrued PTO at 1 hour for every 40 hours worked

· 40 hours of vacation at 3 years and 80 hours at 5 years in addition to accrued PTO

· Paid Holidays

· Medical/Dental/Vision

· 401k with 100% company match up to 3% and 50% match up to 5%

· Comfortable breakroom stocked with snacks

· Opportunity for Advancement

· Onsite gym

· Company Parties and Events

· Working for a company that value all employees.

 

#SEAP

 

Pay Range

$25 - $30 USD

About Seatown:

Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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