Ticket Operations Coordinator

JOB TITLE: Ticket Operations Coordinator

DEPARTMENT: Business Strategy & Analytics

REPORTS TO: Manager

TYPE: Full-Time Regular

FLSA: Non-Exempt

TYPE:  Individual Contributor

 

OUR CLUBS

Seattle Sounders FC and Seattle Reign FC are entering an exciting new era as one soccer family with a shared commitment of excellence and growth on and off the pitch. Each club has independently forged a rich history of performance while connecting deeply with the community. Our clubs are continually pushing the boundaries of what's possible while fostering an inclusive culture- championing causes and building community connections to expand our reach and impact. Each match is an opportunity to bring together our community, celebrating our resilience, inclusivity, and a commitment to excellence. United in professional dedication- we are two clubs with one shared vision of progress and greatness.

 

POSITION SUMMARY 

As the Ticket Operations Coordinator, you’ll assist in all aspects of the day-to-day operation of the Ticket Operations Department. This individual will partner with all departments to provide a customer-friendly ticket experience for all constituents. You will be an innovative problem solver with strong communication and collaboration skills. Exceptional attention to detail and task management capabilities are essential for managing multiple tracks of work in an often time-sensitive, fast-paced environment.

 

ESSENTIAL DUTIES & RESPONSIBILITIES 

Pre-Match Preparation:

• Ensure Membership Sales and Service (TS&S) team members are logged into required systems (Archtics, Salesforce, etc.).
• Run partnership reports for matchday and adjust as needed prior to and post-match.
• Coordinate credential-related inquiries, liaising with the credential staff.
• Set up matchday emails for final attendance and closing numbers.
• Distribute ADA sheets and allocations to stadium staff.

Matchday Operations:

• Manage matchday ticketing staff, provide support at the ticket windows and assist customers directly during busy periods.
• Troubleshoot sales and scanner issues as they arise.
• Serve as the main point of contact for Matchday Assistants.
• Manage inventory and ADA allocations during matches.
• Run final attendance numbers, communicate results for approval, and update Excel reports for Lumen Field staff.
• Respond to inquiries and troubleshooting requests from TS&S representatives via direct phone, text or slack.

Day-to-Day Operations

Customer and Internal Support:

• Process requests for business, sponsorship, and staff tickets, including ADA and relocation builds.
• Handle player ticket requests with internal stakeholders
• Manage Pro Shop discount cards and other ongoing comp ticket requests.
• Support Service Representatives by fulfilling requests and troubleshooting accounts in real time.
• Assist with Reign FC ticket operation duties (pre match, match day, day-to-day) when needed

Ticketing Systems and Inventory Management:

• Build and maintain events, seasons, and ticket inventories in Archtics and TM1.
• Oversee resale setups and monitor sales activity.
• Facilitate Formstack ticket requests for matchdays and data collection needs.
• Update price codes and ensure accurate inventory management.

Collaboration and Reporting:

• Coordinate with sponsorship teams on ticket distributions.
• Create training materials and host sessions for TS&S representatives.
• Assist with reporting updates and ADA attestations for new Season Ticket Members (STMs).

Special Projects

• Manage event builds, on-sales, and reporting for tournaments, playoffs, and new season ticket offerings for Sounders FC and Reign FC.
• Assist with renewal preparation, suite requests, and last-minute business or relocation requests.
• Collaborate on additional competition event setup as needed.
• Provide operational support for unique matches, including Fan Appreciation events.
• Other duties as assigned

 

QUALIFICATIONS

• 1+ years of related experience or an equivalent combination of education and experience.
• Preferred background in ticket operations and experience with ticketing systems (Archtics, Salesforce CRM).
• Strong interpersonal and customer service skills with team-oriented collaboration.
• Exceptional attention to detail, problem-solving skills, and ability to manage multiple priorities.
• High level of professionalism, integrity, and ability to handle sensitive information.
• Bilingual proficiency (Spanish) is a plus.
• Committed to principles of diversity, equity and inclusion, and to living club values and Mission to Create Moments, Enrich Lives, and Unify & Uplift Through Soccer, in all interactions with colleagues, partners, vendors, and fans.

 

WORK ENVIRONMENT 

• This role requires regular on-site presence at our Headquarters & Training Facility in Renton, WA, and attending Sounders FC and Reign matches at Lumen Field, as part of a hybrid work arrangement.
• Must reside within Washington state upon date of hire.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Must be able to facilitate own local travel.
• Must be eligible to work in the US without sponsorship
• Responsibilities include regular work outdoors and may require standing on feet for long periods of time, as well as some lifting of up to 20 pounds.

 

COMPENSATION, BENEFITS & PERKS

We offer competitive compensation and an engaging, supportive environment that prioritizes the health and well-being of our people.

The annual salary range for this position is $50,000 - $60,000. Base pay at time of offer will take into account job-related knowledge, skills and experience required for the role, internal equity and market.

Our Total Rewards package for full-time team members includes: 

• Comprehensive Healthcare Coverage: We offer 100% employer-sponsored premiums for you and your dependents. 

• Generous and Flexible PTO: Our Paid Time Off plan is designed with your well-being in mind, offering unlimited paid vacation. 

• Retirement Planning Support: 401(k) retirement plan matching, helping you secure your financial future with ease. 

• Inclusive Parental Leave: Our gender-neutral parental leave program provides 12-16 weeks of paid leave, giving new parents the time and support they need during this important life stage. 

• Exclusive Perks: Enjoy complimentary tickets to matches, making it easier for you to experience the excitement firsthand. 

• Continuous Growth Opportunities: We invest in your learning and development through various programs and resources. 

• Community Engagement: We provide a variety of volunteer opportunities that align with our social impact goals and RAVE Foundation initiatives, empowering you to make a meaningful difference in the Seattle community. 

 

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

We are committed to fostering a diverse and inclusive workplace where every employee is respected, valued and supported. We celebrate our diverse work environment and welcome team members of all backgrounds and perspectives. To that end, if you do not meet every job requirement listed, we still encourage you to apply. We believe your relevant experience and expertise will help us become a high-performing best-in-class workplace for all. Women, gender-nonbinary, people of color, LGBTQIA+ people and people with disabilities are encouraged to apply.

The physical demands reflected in the duties and work environment herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. If you’d like to request an accommodation in the application or interview process, please do so by emailing the People & Culture Team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

 

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