Premium Service Coordinator - Reign FC

JOB TITLE: Premium Service Coordinator

CLUB: Seattle Reign FC

DEPARTMENT: Premium Hospitality    

REPORTS TO: VP of Premium Hospitality Service

TYPE: Full-Time Regular

FLSA Status: Hourly Non-Exempt

ROLE: Individual Contributor

 

OUR CLUB

Seattle Reign FC is a prominent professional women's soccer team competing in the National Women's Soccer League (NWSL). Known for its dynamic play and passionate fan base, Reign FC has made a significant impact on the soccer landscape since its inception. Reign FC is committed to excellence both on and off the field, fostering a culture of inclusivity, community engagement, and social responsibility. Through various initiatives and partnerships, the club strives to uplift our club, our community and the world, inspiring the next generation of soccer players and fans, as a club that is locally rooted, nationally revered and globally respected

POSITION SUMMARY:

As the Premium Service Coordinator for Reign FC, you will be a key member of the team, dedicated to delivering best-in-class experiences and fostering member loyalty. This role requires a highly organized, detail-oriented, and customer-focused individual committed to providing exceptional service. You will oversee the operations of premium seating on matchdays while cultivating strong, lasting relationships with premium members. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is passionate about creating outstanding experiences for every fan they engage with.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as the primary point of contact for premium members, responding to inquiries via phone, email with professionalism and efficiency.
• Execute matchday operations with appropriate vendors, internal teams and stadium. Including catering, ticket operations, and stadium.
• Address and resolve customer complaints, escalating complex issues to the appropriate departments when necessary.
• Assist with planning and executing member specific events year-round.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with internal teams (e.g., Sales, Operations, Technical Support) to ensure customer needs are met effectively.
• Identify opportunities to improve processes and enhance the premium member experience.
• Provide regular updates to management regarding customer satisfaction, areas for improvement and successes.
• Attend and provide service at all match days and other special events that include night and weekend work.
• Other duties as assigned.

 

QUALIFICATIONS

• 1+ years of proven, successful customer service experience.
• A passion for working in customer service and retention.
• Understanding of basic accounting principles.
• Proactively identifies solutions and excels in resolving challenging situations with calm professionalism, while delivering strong independent results.
• Extraordinary Communicator – both written and verbal communication skills, with the ability to communicate clearly, concisely, and professionally always.
• An active listener with innate curiosity and a willingness to learn the value propositions of Members and prospective clients.
• Ambitious and innovative; a creative thinker that uses unique approaches to develop a relationship with current and/or prospective Members.
• Ability to be Trusted Teammate who thrives in collaborative, team-focused environments.
• Excellent time-management skills and attention to detail.
• Committed to principles of diversity, equity, and inclusion, and to living club values and Mission to Create Moments, Enrich Lives, and Unify & Uplift Through Soccer, in all interactions with colleagues, partners, and fans.
• Bilingual or multilingual a plus (English/Spanish)

WORK ENVIRONMENT

• This role requires regular on-site presence at our Headquarters & Training Facility in Renton, WA, as part of a hybrid work arrangement, as well as matches at Lumen Field, events and meetings in market as needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Must be able to facilitate own local travel.
• Must reside within Washington state upon date of hire.
• Must be eligible to work in the US without sponsorship.
• Responsibilities include regular work outdoors and may require standing on feet for long periods of time, as well as some lifting of up to 20 pounds.

 

COMPENSATION, BENEFITS & PERKS

We offer competitive compensation and an engaging, supportive environment that prioritizes the health and well-being of our people by providing the following top-notch benefits.

The annual salary range for this position is $50,000 - $60,000. Base pay at time of offer will take into account job-related knowledge, skills and experience required for the role, internal equity and market.

Our Total Rewards package for full-time team members includes:

• Comprehensive Healthcare Coverage: We offer 100% employer-sponsored premiums for you and your dependents.
• Generous and Flexible PTO: Our Paid Time Off plan is designed with your well-being in mind, offering unlimited paid vacation.
• Retirement Planning Support: 401(k) retirement plan matching, helping you secure your financial future with ease.
• Inclusive Parental Leave: Our gender-neutral parental leave program provides 12-16 weeks of paid leave, giving new parents the time and support they need during this important life stage.
• Exclusive Perks: Enjoy complimentary tickets to matches, making it easier for you to experience the excitement firsthand.
• Continuous Growth Opportunities: We invest in your learning and development through various programs and resources.
• Community Engagement: We provide a variety of volunteer opportunities that align with our social impact goals and RAVE Foundation initiatives, empowering you to make a meaningful difference in the Seattle community.

 

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

We are committed to fostering a diverse and inclusive workplace where every employee is respected, valued and supported. We celebrate our diverse work environment and welcome team members of all backgrounds and perspectives. To that end, if you do not meet every job requirement listed, we still encourage you to apply. We believe your relevant experience and expertise will help us become a high-performing best-in-class workplace for all. Women, gender-nonbinary, people of color, LGBTQIA+ people and people with disabilities are encouraged to apply.

The physical demands reflected in the duties and work environment herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. If you’d like to request an accommodation in the application or interview process, please do so by emailing the People & Culture Team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

 

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