Digital Innovation Coordinator

Date: June 2025

Department: Product, AI and IT

Reports to: Manager, Digital Innovation

Status: Contract Full-Time (8-week contract, beginning in June 2025)

Rate of Pay: $26 Per Hour

Location: Etobicoke, ON

Time Required on Site: 0%

 

Who We Are

Second Harvest is Canada’s largest food rescue organization and is a global thought leader on perishable food redistribution. We work with thousands of food businesses from across the supply chain to redirect unsold surplus food to non-profit organizations that feed communities in every province and territory. Our mission is to keep food where it belongs: On plates and out of landfills. 

 

The Role

The Digital Innovation Coordinator will support the Manager, Digital Innovation in using low-code and no-code tools such as Microsoft Dynamics, Power Automate, and Microsoft Copilot to make improvements to the

Second Harvest Food Rescue App (SHFRA). This role will assist in building automations, managing our chatbot, and implementing technical enhancements that will drive efficiencies for all staff working with the SHFRA. While this role is separate from that of a software developer, an understanding of basic HTML or similar language would be very beneficial.

 

Your Impact

• Collaborate with the Manager, Digital Innovation to understand key systems requirements/goals for the SHFRA.
• Assist in managing the build lifecycle (from Dev to Production) for new flows in Microsoft Power Automate.
• Maintain current flows in Power Automate, auditing, fixing and improving as needed.
• Audit sessions for Freida, our SHFRA chatbot; track issues and flag areas for improvement. Support with updating as needed.
• Support with other technical updates to the SHFRA as needed, including user experience software.
• Ensure all system documentation are up-to-date as changes are made.
• Participate in planning activities with team members to identify and implement goals and objectives.
• Perform other related duties as required or assigned to support the overall goals of the organization.

Who You Are

• Adaptability - The ability to achieve or adjust goals and behaviours when expected or unexpected change occurs, by planning, staying focused, persisting, and overcoming setbacks. For example, one uses this skill to change work plans to meet new deadlines, learn how to work with new tools and improve skills through feedback.
• Collaboration - The ability to contribute and support others to achieve a common goal. For example, at work we use this skill to provide meaningful support to team members while completing a project.
• Communication - The ability to receive, understand, consider, and share information and ideas through speaking, listening, and interacting with others. For example, we use this skill to listen to instructions, serve customers and discuss ideas.
• Creativity and Innovation - The ability to imagine, develop, express, encourage, and apply ideas in ways that are novel, unexpected, challenges existing methods and norms. For example, we use this skill to discover better ways of doing things, develop new products, and deliver services in a new way.
• Digital Skills - The ability to use digital technology and tools to find, manage, apply, create, and share information and content. For example, we use this skill to create spreadsheets, safely use social media, and securely make online purchases.
• Problem-solving - The ability to identify, analyze, propose solutions, and make decisions. Problem solving helps you to address issues, monitor success, and learn from the experience. For example, we use this skill to make hiring decisions, select courses of action and troubleshoot technical failures.
• Technical skills - The ability to develop capabilities that relate to the practical or mechanical side of an activity, the application of a set of technical processes and its required know-how.
• Resourceful- The ability to find quick and clever ways to overcome difficulties and make the most of available resources. For example, we use this skill to solve problems creatively, make efficient use of time and materials, and adapt to new situations with limited resources.
• To be eligible, youth must:
  • be between 15 and 30 years of age at the start of the employment.
  • be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment, and
  • have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

 

For more information about Second Harvest, please visit our Careers page here.

To Apply

Please submit your cover letter and resume using the online portal. Consideration of applications will begin immediately and continue until the position is filled. Only electronic applications will be accepted.

We strongly encourage applications from all candidates, especially those from equity-deserving groups, including but not limited to racialized persons/persons of colour, Indigenous peoples, women, persons with disabilities, and members of the LGBTQ2S+ community.

Second Harvest is committed to an inclusive and accessible recruitment and selection process. Please let us know if you require any accommodations.