IT Support Specialist

About Us:
Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction.  Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.

Our Mission:
Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.

Your Team:
As Seesaw’s first international IT support team member, you’ll be a key contributor within our IT organization. You will report directly to our Director of IT, who is based in the US, and collaborate closely with our IT Systems Administrator and a select team of contractors. In this fast-paced and dynamic environment, you’ll provide essential IT support to our global workforce, ensuring that Seesaw employees have the tools, systems, and resources they need to succeed. Your role will be key in maintaining a seamless and efficient tech experience, helping our team stay connected and productive across the globe.

Your Role:
As an IT Support Specialist, you will be the go-to person for Seesaw’s employees, ensuring their tech experience is smooth and efficient. You will provide timely and expert support for hardware, software, and everything in between, including onboarding new employees and maintaining our growing IT systems footprint. Your job will involve direct, hands-on problem-solving as well as testing new tools, educating employees on how to use them, and providing white-glove support.

You will also collaborate with other teams, both locally and globally, to maintain and enhance Seesaw’s technology environment. This role is a great fit for someone who enjoys variety, is a quick learner, and thrives in a collaborative, fast-paced setting.

Your Responsibilities:

• Provide white-glove service to Seesaw employees, ensuring a high level of support and service for all IT-related issues.
• Assist in onboarding new employees, helping them get set up with their devices, accounts, and other essential tools.
• Support a variety of devices including Macs, Windows PCs (Windows 11), iOS, and Android devices.
• Manage and support mobile devices through our Mobile Device Management system.
• Support the full suite of Seesaw tooling, including Google Workspace, Office 365, Zoom, Zoom Phone, and Slack.
• Test new tools and features as they are rolled out, ensuring they meet the needs of our users.
• Work closely with vendors to ensure effective IT service delivery and the best user experience.
• Document IT processes and maintain an internal knowledge base for recurring issues and solutions.
• Collaborate with the global IT team to solve technical issues and improve systems.
• Stay updated on the latest IT trends and share knowledge with the team, fostering continuous learning.
• Be the go-to resource for tech troubleshooting and support for employees worldwide, ensuring timely solutions to day-to-day challenges.

Your Requirements:

• 3-5 years of experience in an IT support role within a fast-paced technology company. Experience working in a globally distributed environment is preferred.
• Proficiency in supporting macOS, Windows 11, iOS, and Android devices.
• Experience working with core productivity tools, including Okta (or Azure AD), Google Workspace, Office 365, Zoom, Slack, and Mobile Device Management (MDM).
• Strong troubleshooting skills, with the ability to diagnose and resolve technical issues efficiently.
• Excellent written and verbal communication skills in English and Arabic, with the ability to clearly articulate technical information to non-technical team members and provide effective support to a global workforce.
• A passion for providing exceptional customer service and user support.
• Familiarity with remote IT support tools and providing virtual assistance.
• Ability to handle multiple tasks in a fast-paced, dynamic environment.
• A proactive, solution-oriented mindset and a strong willingness to learn.
• A team player who enjoys collaborating with colleagues across the globe.
• Familiarity with inventory and project management tools and concepts.

Bachelor’s degree in Information Technology, Computer Science, or candidates with professional certifications preferred.

At Seesaw, we’re not just building a platform for learning—we’re building a supportive, dynamic, and inclusive environment for our employees. Join us, and you’ll have the opportunity to make an impact on the global learning community while growing your own skills in a fast-paced and exciting environment.

Compensation & Benefits:
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Seesaw. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our salary ranges based on these factors.

Our company participates in E-Verify.