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Principal Product Manager, Payments & Reporting

Austin, Remote

Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.

We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.

Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Who You Are:

You have strong empathy for users and a drive to discover and resolve their pain points. You use that customer discovery to shape the product direction.You thrive in a fast paced, fast growing start up environment. You understand the importance of collaborating with other teams but are also able to act quickly as the decision-maker when required. You have a passion for our mission of helping people to build credit and save money.

About the Role:

The Principal Product Manager will lead the optimization efforts for our shared payment platform, with a focus on improving user experience, improving payment rates, and maintaining stability and compliance. Reporting to the Senior Manager of Product Management, this role will be central to achieving our goal of enabling a highly available, secure, and feature rich customer payment experience across all of Self Financial’s products and services.

What You Will Do:

  • Lead the optimization efforts for our shared payment platform, with a focus on improving user experience, improving payment rates, and maintaining stability and compliance. 
  • Establish shared vision across the company by building consensus on priorities leading to a short term and long term product roadmap.
  • Acts as payments SME on features and services, specifically how payments and money movement works. Communicate payment intricacies with Execs and colleagues
  • Inform product decisions with quantitative and qualitative data on customer behavior and experimentation to prioritize your roadmap (e.g. a/b testing, survey data, usability studies).
  • Help drive execution with the engineering team to prioritize competing tactical and strategic items into a backlog. Drive planning, story prioritization and product backlog grooming
  • Partner with risk, compliance, marketing, engineering, design, analytics and operations teams to build software collaboratively and inclusively
  • Contribute to technical design and architecture by challenging engineering to find innovative and efficient solutions. Champion product quality and improvement 
  • Maintain an awareness of major industry trends, competitive feature landscape and developing appropriate prioritization

What You Bring:

  • Bachelor's degree in Business, Computer Science, or a related field. 
  • 8+ years of experience in product management, with a focus on developing payment software solutions including the processes, integrations, and economics  
  • Experience working with different types of vendors for: API integrations, reconciliation, payment flows with failed payments and delayed settlements 
  • Experience documenting requirements, user stories, and specifications from business teams
  • Excellent communication and leadership skills, with the ability to influence and collaborate with stakeholders at all levels
  • Strategic mindset on leveraging qualitative and quantitative data with strong analytical skills with the ability to interpret data and make data-driven decisions
  • Strong understanding of consumer payment regulations, NACHA rules, and card network rules
  • Competence in SQL is a plus

Base salary range: $171,000- $209,000 annually.  Individual pay is based on factors unique to each candidate, including skill set, experience, and other job-related reasons.

Benefits and Perks:

We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too. 

Our perks include:

  • Company Equity in the form of Stock Options
  • Quarterly performance-based bonuses
  • Generous employer-paid health, vision and dental insurance coverage
  • Flexible vacation policy
  • Educational assistance
  • Free gym membership
  • Casual dress code
  • Team building events and activities
  • Remote work arrangements/ flexible work schedule
  • Paid parental leave 

Self Financial requires all employees hired to successfully pass a background check.

We are an Equal Opportunity Employer.

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