Solution Architect

You'll report to: Gari Gono, Head of Customer Solutions

Team: Customer Solutions

Location: Remote - This position is open to candidates based in New York or neighbouring states such as New Jersey, Connecticut, Pennsylvania, or Massachusetts.

Travel: As this role is customer-facing, there will be travel to customer sites and in-person meetings with colleagues

Salary Range: $160,000 - $200,000 per annum  

Role Type: Permanent  

Start date: As soon as possible 

Visa / Sponsorship Available: Not Available 

 

The Solution Architect Role   

As we continue our mission to be the market-leading underwriting software platform for agile insurers, we’re excited to expand our Customer Solutions team with the addition of a Solutions Architect.

In this role, you will act as the trusted technical voice on client projects, translating complex requirements into clear, scalable solution designs. You’ll advise on integrations, ensure solutions fit seamlessly into each client’s environment, and collaborate closely with Delivery, Product, and Engineering teams to deliver future-ready outcomes. As the bridge between business needs and technical realities, you’ll engage confidently with clients and colleagues, turning technical conversations into actionable results that drive real business impact.

If you're a strong technical leader who thrives in a fast-paced, collaborative environment - and you're passionate about building modern, high-performing software that solves real-world problems - we’d love to hear from you.

 

About Send 

In 2017, Send was founded by Andy Moss, Ben Huckel, and Matt McGrillis with a vision to reshape and enhance the underwriting process for commercial insurers-combining advanced technology with deep industry expertise.

By 2019, we had delivered a commercial and specialty Underwriting Workbench for a leading global insurer-one of the UK’s top five composite insurers and a major FTSE 100 carrier. This solution streamlined operations, improved efficiency, and enabled forward visibility.

In 2022, we won three industry awards for the Underwriting Workbench and raised $10 million in Series A funding to support our expansion in the UK and US.

The following year, in 2023, we launched Smart Submission, a stand-alone component of the Underwriting Workbench, and were named a Leader in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications Vendor Assessment.

In 2024, we were recognised as a Top Provider in the Datos P&C Workbench report and named a Leader in Celent’s Underwriting Workbench reports for both North America and Global Markets.

Our vision is to be the market-leading underwriting software platform for agile carriers.
#loveunderwriting

 

Our Funding 

From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We’re proud to have the support and expertise of our investors, Mercia and Breega.

We are now preparing for our Series B round and are excited about the growth acceleration this will enable.

 

The Send Team 

Over the past two years, Send has experienced significant growth, expanding our team by over 50% to more than 90 people. At the start of 2024, our team was primarily based in the UK and Poland. Since then, we’ve taken major steps toward building a global presence, with team members now located across the US, India, and Ireland-all working collaboratively toward our vision of becoming the market-leading underwriting software platform for agile insurers.

 

What You’ll Be Doing as a Solutions Architect

Technical Solution Definition:

• Define and architect technical solutions tailored to client requirements.
• Develop comprehensive technical documentation and solution designs.
• Design and develop integrations for a microservice architecture to enhance the underwriting workbench solution.
• Ensure scalability, performance, and reliability of the designed solutions.

Client Engagement:

• Collaborate with clients to understand their business needs and technical requirements.
• Provide consultancy and expert advice to clients on best practices and optimal technical solutions.

Team Collaboration:

• Liaise and align technical solutions with the core product team to ensure consistency and integration with core offerings.
• Support SIs and partners in executing digital transformation projects.

Data Architecture and Modelling:

• Extend and optimize the data model and data architecture to meet client needs.
• Design and implement data pipelines and ETL/ELT processes.

Workflow Design:

• Design and develop workflows to enhance the underwriting workbench solution.
• Ensure workflows are efficient, scalable, and aligned with client requirements.

Technology Stack:

• Design solutions that leverage a range of technologies, including AWS, Angular, Java, Python, MySQL, DynamoDB, Snowflake, and Terraform.
• Stay up-to-date with the latest technologies and industry trends to ensure the adoption of best practices. 

 

The Skills and Experience Needed for the Solutions Architect Role  

• Demonstrated success as a Technical Consultant, Solution Architect, or similar in a SaaS or Consulting setting.
• Previous experience working directly with clients.
• Strong knowledge of APIs, integrations, and enterprise architecture best practices.
• Experience working within the insurance industry – desired.
• Skilled at translating business needs into robust technical solutions.
• Exceptional communicator, able to bridge technical and non-technical perspectives.
• Experience with cloud platforms (AWS, Azure, or GCP) and SaaS delivery models.

 

What’s on Offer - Life at Send 

• Medical, Dental, and Optical Coverage - Includes basic life insurance, short- and long-term disability, with the option to access additional voluntary coverage.
• 401(k) Contributions - Company matches 100% of the first 3% you contribute, and 50% on the next 2%.
• Time Off - 25 days of vacation leave for all colleagues worldwide, plus public holidays. We also offer volunteering time and a wellness day.
• Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents.
• Mental Health Support - Access to Spill, providing free and confidential therapy and mental health support.
• Learning and Development - Annual budget through Learnerbly, offering access to hundreds of books, courses, conferences, subscriptions, and other learning resources to support your growth.

Check out Send’s public Handbook for more information about our product, recruitment process, team, benefits, and much more.

 

Solution Architect Interview Process 

Our recruitment process for Solution Architect role consists of at least four stages: 

Stage 1 - Introductory Call with our in-house recruiter, Liam (30 minutes):
This will cover your background, motivations, and communication skills, along with an opportunity to learn more about Send and the role.

Stage 2 - Interview with Gari Gono, Head of Customer Solutions (30 minutes)

Stage 3 - Interview with Niraj Dave, Head of Delivery North America and Brad Tabor, Head of Revenue US (45 minutes)

Stage 4 – Interview with Tash Bond, Chief Customer Officer (30 minutes)

30-minute call with a Send Founder 

 

At Send, we’re focused on strengthening our culture-not hiring people who simply “fit” into it. We believe that a diverse, equitable, and inclusive team drives innovation, creativity, better decision-making, and stronger performance.

If you’re interested in a role at Send but don’t meet every requirement listed, we still encourage you to apply. Research shows that women, Indigenous people, and individuals of colour often hesitate to apply for roles unless they meet every single qualification. We’re committed to changing that.

We welcome applications from everyone, regardless of background, ethnicity, or culture. We are committed to reviewing all applications fairly and do not discriminate based on race, ethnicity, colour, religion or belief, national origin, sexual orientation, age, marital or civil partnership status, family status, pregnancy or maternity, disability (visible or invisible), gender identity or expression, or any other legally protected status.

We know that inclusive hiring is an ongoing journey, and we’re always looking to improve. If you have feedback on our hiring or interview process, we’d love to hear it.

If you have specific needs or adjustments that would support you during the application process, you can share them in the space provided in your application-we want to ensure your experience is as smooth and comfortable as possible.

Need support with your application or have a question about the role? Email us at liam.longstaff-pagoni@send.technology.