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Care Navigator

Santa Ana, California

 

Now Hiring: Care Navigator (Phone-Based Role)

Location: Santa Ana, CA (Head Quarters) 
Pay Range: $23.00 to $25.00 per hour
Schedule: Full-time

About Senior Doc
Founded in 2014 by Dr. Geiss, Senior Doc is a fast-growing medical group focused on delivering personalized care to seniors across multiple states. We specialize in dementia care and work closely with healthcare providers to ensure safe, effective treatment plans through our pharmacy-integrated model. Our mission is simple: improve quality of life for seniors and bring peace of mind to their families.

What You'll Do

We’re looking for a compassionate, resourceful Care Navigator to join our team. This is a phone-based position, with no face-to-face patient contact. You’ll play a critical role in guiding patients and families through their care journey, providing support, resources, and connection every step of the way.

  • Manage and maintain an assigned patient caseload

  • Serve as the main point of contact for patients and their families

  • Offer emotional support, education, and guidance over the phone

  • Help families access essential resources like transportation, financial aid, and local community services

  • Coordinate care plans in partnership with healthcare providers

  • Schedule appointments, follow up on referrals, and ensure timely access to care

  • Monitor patient progress and adjust care plans as needed

  • Communicate with empathy, especially during high-stress situations

  • De-escalate emotionally intense calls with patience and professionalism

  • Keep accurate, up-to-date records of interactions and care plans

  • Provide ongoing education and empowerment to patients, caregivers, and families

  • Assist with training and mentoring new staff as needed

  • Participate in quality improvement initiatives

  • Perform other duties as assigned

What We're Looking For

  • Excellent phone etiquette and clear communication

  • Strong organizational skills and the ability to manage a caseload

  • Compassionate, calm, and supportive during emotional conversations

  • Experience working with seniors or dementia care is highly preferred

  • Confident in handling sensitive situations and de-escalation

  • Team player who’s proactive and solutions-focused

  • Comfortable using digital tools and documentation systems

  • Bilingual is a plus, but not required

Qualifications

  • Must be at least 18 years old

  • Must be willing to work in Santa Ana, CA Office

  • High school diploma or GED required

  • Medical Assistant diploma preferred

  • Prior experience in patient care, case management, or senior care is a plus

Why Join Senior Doc

  • 100% phone-based support — no in-person visits

  • Make a real difference in the lives of seniors and their families

  • Be part of a supportive, mission-driven team

  • Learn and grow with opportunities for professional development

  • Work a consistent weekday schedule

If you’re passionate about helping others and want to play a meaningful role in the senior care space, we’d love to hear from you.

Apply now to become a Care Navigator at Senior Doc.

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