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Care Navigator

Santa Ana, California

 

Now Hiring: Care Navigator (Phone-Based, In-Office Role)
Location: Santa Ana, CA (Headquarters)
Schedule: Full-time | Weekdays Only
Compensation: $23.00 – $25.00 per hour

About Senior Doc

Senior Doc is a mission-driven healthcare organization committed to improving the lives of seniors through personalized, dementia-focused care. Founded in 2014 by Dr. Geiss, we’ve grown rapidly by blending compassionate service with clinical excellence. Our unique pharmacy-integrated model supports patients across multiple states — ensuring safe, connected, and informed care every step of the way.

About the Role

We’re looking for a dedicated and empathetic Care Navigator to support patients and families over the phone from our Santa Ana headquarters. While this is not a remote role, it is fully phone-based with no direct patient contact. You’ll be the go-to guide for patients navigating healthcare — offering emotional support, access to resources, and seamless coordination of care.

What You’ll Do

  • Manage a consistent caseload of patients and caregivers

  • Serve as a trusted resource and first point of contact by phone

  • Offer emotional support and practical guidance with empathy and professionalism

  • Help families connect with vital resources such as transportation, financial assistance, and community support

  • Coordinate with healthcare providers to align and update care plans

  • Schedule appointments, follow up on referrals, and track next steps

  • Document all interactions with clarity and accuracy

  • Monitor patient progress and respond to changes in needs

  • De-escalate challenging conversations with patience and care

  • Educate and empower patients and families to take an active role in their care journey

  • Contribute to internal team learning and quality improvement projects

  • Assist with onboarding and mentoring new team members

What We’re Looking For

  • Exceptional communication and phone etiquette

  • Strong listening skills with a compassionate, calm demeanor

  • Organized, self-motivated, and able to manage multiple priorities

  • Team-oriented mindset with a proactive, problem-solving approach

  • Experience in senior care, dementia support, or case management preferred

  • Ability to remain composed in emotionally charged situations

  • Tech-savvy and comfortable using digital tools and care platforms

  • Bilingual (Spanish or Vietnamese) a plus, but not required

Minimum Requirements

  • Must be 18+ and authorized to work in the U.S.

  • High school diploma or equivalent required

  • Must work onsite in Santa Ana, CA (this is not a remote position)

  • Completion of Medical Assistant program is a plus

  • Prior experience in healthcare, social work, or care coordination is strongly preferred

Why Join Senior Doc?

  • 100% phone-based support from a stable, in-office setting

  • Make a real impact in the lives of patients and their loved ones

  • Join a purpose-driven, inclusive, and supportive team

  • Enjoy predictable hours with no nights or weekends

  • Gain opportunities for training, growth, and career development

  • Be part of an organization that truly values compassion and connection

 

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