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Business Operations Manager

Santa Monica, CA
Salary: $130,000 - $150,000
 
Position Description

Sensei is a dynamic, pioneering organization at the intersection of science, wellness, hospitality and technology. Our mission is to guide the world to greater wellbeing, and we do so by empowering individuals with evidence-based tools and knowledge to optimize their well-being via our line of luxury wellness retreats and other future offerings and platforms. Sensei adheres to the wellness principles of its co-founder, Dr. David Agus, and organizes these principles into the three paths of movement, nourishment, and rest.  

Sensei’s Business Operations Manager is tasked with assisting the organization in staying on track to drive its business strategy toward its primary goals and objectives, as well as in facilitating the path of innovation and programming ideas to operational implementation and execution. This position will oversee the Innovation & Improvement Committee and Processes and is responsible for the execution of Sensei’s Innovation & Improvement strategy, ensuring alignment with business objectives, regulatory requirements, and industry best practices

From strategic decision-making to minute operational details, the Business Operations Manager combines comprehensive vision with a detail-oriented approach.

Responsibilities 

  • Oversees cross-functional projects or initiatives, tracking progress, and ensuring timely completion by bringing together various stakeholders and driving decision-making processes, ensuring that projects stay on track and align with the company's strategic goals
  • Facilitates communication across departments, driving strategic initiatives, overseeing key projects, and ensuring the smooth execution of the company's vision by acting as a liaison between leadership and various teams within the organization; essentially ensuring the executive's time and focus is optimized on high-level priorities while managing operational tasks effectively
  • Provides hands-on support to transform ideas into reality and monitor their progress.
  • Leads meetings and workshops with meticulous planning and coordination, keeping them focused
  • Assists with, and ultimately ensures, the completion of projects by the given deadlines
  • Identifies areas of improvement across the organization and makes actionable recommendations, pinpointing and addressing core issues within business processes.
  • Bridges gaps between silos, business units, or functions and provides input to strategic decisions
  • Assumes responsibility for planning, organizing, and executing projects of varying sizes and complexities
  • Gathers information, compiles and presents data to support informed decision-making, strategic planning and identifying areas for improvement within the organization
  • monitors and tracks performance goals and KPI’s for leadership team to evaluate performance and to drive continuous improvement. 
  • Oversees the Sensei internal knowledge libraries and other Sensei resources to ensure the content is up to date, organized, structured, easily accessible and actionable
  • Develops systems for organizing and retrieving knowledge from libraries efficiently, including tagging, indexing, and search functionality. 
  • Oversees various internal service areas that include administrative/office/ facility maintenance/space planning, equipment and supply procurement, vendor management, and others.
  • Prepares high-quality presentations, reports, and briefings for senior leadership and stakeholders as requested
  • Handles sensitive information with discretion and professionalism, maintaining confidentiality at all times
  • Leadership – Exemplifies Company values and supports Company and departmental objectives and interests for internal and external customers
  • Customer Service – Follows-up on complaints, questions, and concerns; responds to internal/external customer needs in a friendly, timely and efficient manner
  • Teamwork - Promotes teamwork and cooperation among co-workers
  • Safety – Complies with established safe work practices
  • Other duties as assigned

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience 

  • 10+ years of business experience
  • 10+ years in a senior leadership role
  • Bachelor’s degree

Required Technical / Other Skills and Abilities 

  • Strong organization skills with flawless attention to detail and follow-through skills
  • Clear and concise written and verbal communication skills to effectively convey information across levels  
  • Highly resourceful team-player with the ability to be effective independently
  • Proven ability to handle confidential information with discretion and an eye for detail
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Teams, and project management tools.
  • Ability to influence and motivate teams without direct authority 
  • Understanding the bigger picture and aligning actions with overall business goals 
  • Ability to manage multiple priorities and deadlines effectively 
  • Ability to Identify issues, analyze options, and implement solutions 
  • Ability to anticipate when assistance is needed by identifying issues and solutions before being asked.
  • Ability to juggle multiple projects and good judgment are expected. 
  • Strong project management and communication skills, both verbal and written
  • Experienced in working in a fast-paced environment with a proven ability to plan, prioritize, and organize effectively
  • Ability to work under pressure and meet deadlines
  • Ability to work with minimal supervision
  • Strong problem-solving ability, should be a “self-starter” who is inquisitive, intuitive, and multi-tasked oriented
  • Efficient and effective time management skills
  • Excellent interpersonal skills
  • Ability to manage and prioritize competing obligations as required

 

About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here.

 

Traits We Value 

  • Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr. Agus’ teachings and writings 
  • Collaborative mentality and the ability to recognize how to get things done as a team 
  • Self-confidence and composure to accept critique, process it, and apply the learnings to improve 
  • Resourceful and adaptable, understanding that a big idea can come from anywhere 
  • Open to learning, developing new skills and professional experiences 
  • Loves a good challenge  
  • Resourceful and adaptable  
  • A strong sense of curiosity  
  • Embraces feedback and constantly seeks to improve  
  • Collaborative and knows how to get things done as part of a team  

 

Compensation & Benefits 

  • Competitive salary    
  • Benefits commensurate with company policy for position  
  • Medical, dental, and vision insurance   
  • 401k and FSA plans   
  • Subsidized gym membership   

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report 

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