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IT Support Associate

Los Angeles, CA
Salary: $55,000 - $75,000
Location: Greater Los Angeles Area
Hybrid Position: 1-2/Week at Santa Monica HQ
 
Position Description
The IT Support Associate supports overall information systems planning, implementation, and administration in a variety of IT functional areas. Follows internal procedures and guidelines to troubleshoot and resolve basic IT issues across different systems and technologies, including hardware, software, and networks. Provides support to end-users, assisting with software and hardware malfunctions, setting up new equipment, and documenting and escalating issues as necessary. Installs and configures software and applies patches or updates to maintain basic IT infrastructure such as servers, workstations, and network devices. Routinely tests and monitors IT system performance to ensure system security and reliability. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Coordinate and schedule meetings, appointments, and events for the IT team
  • Maintain and organize IT department records, including invoices and contracts
  • Assist in preparing reports, presentations, and documentation related to IT projects and operations
  • Act as a point of contact between the IT department and other teams or external vendors
  • Respond to emails, phone calls, and inquiries related to IT operations
  • Distribute and track IT-related updates, announcements, and documentation
  • Provide basic troubleshooting support or escalate technical issues to appropriate IT staff
  • Coordinate equipment orders, deliveries, and maintenance schedules
  • Support Tier 1 level help for trouble tickets for all applications within Sensei
  • Maintain accurate records in IT databases and systems
  • Compile data for audits, reports, and inventory tracking
  • Ensure compliance with company data security and record-keeping policies
  • Facilitate onboarding/Off boarding of employees by coordinating IT setup (e.g., devices, accounts, and training schedules)
  • Track IT budgets and expenses, providing administrative support for purchasing and approvals
  • Manage departmental supplies and ensure availability of essential tools and materials
  • Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
  • Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
  • Teamwork - Develop and promote teamwork and cooperation among co-workers
  • Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company
  • Other duties as assigned

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • High school diploma or equivalent (associate degree or coursework in IT or business administration preferred)
  • 3-5 years in an administrative role, preferably in an IT or technical environment
  • 2-3 years Tier 1 IT support role 

Required Technical / Other Skills and Abilities

  • Proficiency with Microsoft 365 Suite (Word, Excel, PowerPoint, SharePoint and OneDrive) and other productivity tools
  • Knowledge of ticketing and SSO systems
  • Familiarity with basic IT concepts and terminology
  • Excellent organizational and multitasking abilities
  • Strong written and verbal communication skills
  • Ability to handle sensitive information with discretion

Required Licenses/Certifications

  • Comp TIA A+

 

About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here.

 

Traits We Value 

  • Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr. Agus’ teachings and writings 
  • Collaborative mentality and the ability to recognize how to get things done as a team 
  • Self-confidence and composure to accept critique, process it, and apply the learnings to improve 
  • Resourceful and adaptable, understanding that a big idea can come from anywhere 
  • Open to learning, developing new skills and professional experiences 
  • Loves a good challenge  
  • Resourceful and adaptable  
  • A strong sense of curiosity  
  • Embraces feedback and constantly seeks to improve  
  • Collaborative and knows how to get things done as part of a team  

 

Compensation & Benefits 

  • Competitive salary    
  • Benefits commensurate with company policy for position  
  • Medical, dental, and vision insurance   
  • 401k and FSA plans   
  • Subsidized gym membership   

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report 

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