Back to jobs
tags.new

Wellness & Retail Lead

Rancho Mirage, CA
RATE: $30.13/hour
 
POSITION OVERVIEW

The Retail & Wellness Lead will oversee all Lobby Retail operations and Spa & Wellness reservations. This role will be responsible for guest retail experience, spa & wellness reservations process, ensuring inventory stays on par based on demand, maintaining of the boutique on a daily basis, driving sales and increasing profitability. The ideal candidate will have a working knowledge of sales, staff training, merchandising, ordering and inventory as well as strong people-skills. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Collaborate with leadership of Spa, Wellness, Operations, Golf, and Tennis in promoting sales efforts across all departments - Conceptualize, explore and develop new retail experiences for all departments.
  • Responsible in booking requests for Spa and Wellness, Golf, and Tennis and inputting reservation details in Book4Time.
  • This role is responsible in ensuring proper billing on guest folios for Retail, Spa and Wellness, Golf, and Tennis.
  • Perform inventory monthly to ensure appropriate merchandise levels in stock and work with Retail Manager on necessary purchase needs.
  • Conduct and control monthly inventory and manage any restocking effort
  • Participate in development of any Sensei Boutique projects, assist Experience Specialists in the Boutique, and offer assistance to guests in all areas of the Retreat.
  • Provide high level guest experience through gracious service, product knowledge and Sensei service standards.
  • Participate in and actively engage in all spa product training & development efforts with Spa, Wellness, Fitness, Operations, Golf, and Tennis.
  • Supervise Experience Specialist employees working in the Boutique, providing training and mentorship to optimize productivity and increase sales.
  • Work with the Experience and Operations Managers to train and regularly evaluate team performance to ensure Sensei brand and service standards are met at all times.
  • Run weekly and monthly sales report reflecting performance analysis.
  • Respond to Boutique related guest feedback in a prompt and professional manner, resolve issues in a manner that exceeds expectations.
  • Foster and promote a healthy, cooperative working climate to maximize productivity and team morale.
  • Lead by example with the ability to mentor and inspire.
  • Integrate Sensei Culture throughout all aspects of the Boutique operations.
  • Maintain and demonstrate a strong commitment to ensure employees are well cared for in their daily work and that wellbeing activities and opportunities for growth are provided.
  • Uphold compliance with all legal, health, and safety guidelines.
  • Understand the Sensei mission, philosophy and brand standards and develop a team culture around the core company mission.
  • Maintain and monitor execution and follow-through of agreed upon daily, weekly, monthly and quarterly communication meetings and resulting action items and initiatives as directed by the Director of Operations and General Manager.
  • Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces.
  • Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers.
  • Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
  • Teamwork - Develop and promote teamwork and cooperation among co-workers.
  • Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
  • Other duties as assigned.

Qualifications

Education and/or Experience

  • Associate Degree in relevant field preferred
  • 5+ years of experience as retail manager, preferably in a luxury environment
  • Resort, Spa, Wellness, or Hospitality management or supervisory experience
  • Must be able to demonstrate hospitality, professionalism, prompt and courteous service, positive demeanor in stressful situations, and attention to detail at all times
  • Strong style sense and an eye for merchandising
  • Familiarity with data analysis and customer traffic principles
  • Ability to meet demands and deadlines and to be efficient and productive in a dynamic environment
  • Excellent customer service skills and adept at problem solving
  • Strong organizational, computer and leadership skills
  • Familiar and comfortable with technology and applications such as Excel, Word, Asana,
  • Excellent written, verbal and interpersonal communication skills
  • Strong personal commitment to wellness and motivated to live the Sensei Way
  • Discerning attention to detail and dedication to brand presentation

Required Technical / Other Skills and Abilities

The physical requirements described on the attached “Physical Requirements of Position” chart are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Experience in computer, reservations, and itinerary systems. Literate in software packages such as Microsoft Office, Book4Time or other spa booking systems, Opera or other PMS software, dining reservations systems, Alice, and Outlook.
  • Detailed knowledge of Experience Specialist, and Retail 
  • Ability to pay close attention to detail with minimal supervision.
  • Ability to proactively sell products and services, comfortable with upselling of guest accommodations or treatments.

 

About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here.

Traits We Value 

  • Loves a good challenge
  • Resourceful and adaptable
  • A strong sense of curiosity
  • Embraces feedback and constantly seeks to improve
  • Collaborative and knows how to get things done as part of a team

Compensation & Benefits  

  • Competitive compensation and benefits package
  • 401k and FSA plans
  • Wellness Benefit

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.

Create a Job Alert

Interested in building your career at Sensei Wellness Holdings Inc.,? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
How did you hear about this job? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Sensei Wellness Holdings Inc.,’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.