General Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Strategic Leadership and Management 

• Develop, implement and execute strategic goals and objectives aligned with the retreat mission and overall company goals. 

• Create an operating environment that assures consistent excellence in guest, employee and owner satisfaction. 

• Directly oversee Finance, People Operations, Golf Course Maintenance, Engineering, F&B and Rooms Operations, Sales/Events, Nobu partnership and relationship, and Golf Course Consultant. 

• Maintain product and service quality standards by analysis of guest satisfaction system, investigating opportunities and correcting to provide exceptional service. 

• Manage and develop staff (team members) across all departments, including recruiting, hiring, training, performance management, and fostering a positive and engaging work environment.  

• Drive revenue growth and maximize profitability by overseeing budgets, financial planning, and revenue management strategies. 

• Lead and participate in weekly revenue and staff meetings to assess performance, identify areas for improvement, and adjust strategies as needed. 

• Collaborate with sales and marketing teams to develop effective campaigns and promotions to attract new guests and ensure fair market share. 

• Be an ambassador for the property in the local community through involvement in local events and activities, the Chamber of Commerce, etc.  

Guest Satisfaction 

• Ensure the retreat consistently delivers superior guest satisfaction by maintaining high service and quality standards. 

• Address guest complaints and concerns promptly and professionally, implementing effective service recovery guidelines. 

• Monitor and manage online reputation and feedback on platforms like TripAdvisor and Google and respond to guest feedback and reviews promptly. 

• Conduct regular inspections of guest rooms, public areas, and grounds to ensure cleanliness, appearance, and functionality. 

• Implement training programs to enhance employee skills in customer service, and other skills. 

• Develop close relationships with ownership representatives, ensuring all owner requests are handled with the utmost of care and urgency when on property 

Financial Performance 

• Monitor financial performance of the retreat through daily, monthly, and annual analysis of financial reports, identifying variances, and making adjustments as necessary. 

• Oversee financial and purchasing processes and procedures. 

• Develop close relationships with ownership reps and asset management team 

• Assist in educating team members to think like an owner 

People Operations Performance 

• Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with all applicable local, state and federal labor laws and regulations and company policies and procedures.  

• Implement and maintain effective open-door communication that crosses departmental lines in order to reach all employees.  

Property Maintenance and Safety 

• Oversee the maintenance and upkeep of retreat facilities, including preventative maintenance programs and renovations. 

• Ensure a safe and secure environment for guests and staff by adhering to health and safety regulations. 

• Implement and manage sustainability initiatives to reduce the retreat's environmental impact.  

• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represent departmental objectives and interests to internal and external customers 

• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner 

• Teamwork - Develop and promote teamwork and cooperation among co-workers 

• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company 

• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor’s degree in administration, Business Administration, Hospitality Management, or related field preferred; equivalent experience acceptable. 

• Minimum of 5 years of experience in hotel management, preferably at the General Manager level. 

• Wellness Experience is beneficial 

Required Technical / Other Skills and Abilities

• Strong leadership, communication (verbal and written), and interpersonal skills with the ability to motivate and manage a diverse team. 

• Proven track record of improving guest satisfaction and achieving financial targets. 

• Proficiency in hotel management software and systems (i.e.; PMS and Central Reservation System (Opera), Microsoft Office Suite (Word, Excel, PPT), Yield Management System, Daily Revenue Program, Payroll, etc.) 

• Strong financial acumen, including revenue optimization and budgeting. 

• Excellent problem-solving and decision-making abilities, capable of working well under pressure. 

About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here.

Traits We Value 

• Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus’ teachings and writings
• Collaborative mentality and the ability to recognize how to get things done as a team
• Self-confidence and composure to accept critique, process it, and apply the learnings to improve
• Resourceful and adaptable, understanding that a big idea can come from anywhere
• Open to learning, developing new skills and professional experiences
• Loves a good challenge 
• A strong sense of curiosity 
• Embraces feedback and constantly seeks to improve 
• Collaborative and knows how to get things done as part of a team 

Compensation & Benefits  

• Competitive salary
• Affordable healthcare coverage, including 100% paid by employer HMO plan
• Medical, dental, vision, life, short-term and long-term disability insurances
• 401k and FSA plans 
• Flexible Spending Account: Wellness benefit
• Employee Assistance program

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.