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Host/Hostess

Rancho Mirage, CA
Pay Rate: $21.22/hr.

POSITION OVERVIEW 

Host/ess position is an essential part of the food and beverage team. They are expected to greet, acknowledge and seat all guests in all food and beverage outlets. The host/ess takes reservations, reviews the daily reservation system, and has the ability to seat guests without reservation. Communication is essential in this role to ensure seamless experience for the guests. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:  

  • Always offer a warm and engaging welcome to the restaurant and bar 
  • Meet and greet guests as they arrive, offer choice of seating, escort to dining table and present menu 
  • Maintain and coordinate communication between shifts and management 
  • Maintain proper set-up of dining room 
  • Review daily reservation for all shifts accordingly 
  • Assist as needed or requested with service 
  • Note details and make any necessary arrangements for reservations and special functions in the restaurant 
  • Follow sustainability guidelines and practices  
  • Perform other duties as requested by management 
  • Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers 
  • Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner 
  • Teamwork - Develop and promote teamwork and cooperation among co-workers 
  • Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company. 
  • Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces. 
  • Other duties as assigned 

 QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience 

  • High School Graduate or Equivalent 
  • Ideal candidate will have 2-3 years serving experience in upscale establishment. 
  • Hotel/resort experience preferred 
  • Must be able to be on feet for entire shift and communicate with guests appropriately and effectively 
  • Above and beyond attitude is required as well as a flexible schedule with ability to work weekends/holidays and evenings 

Required Licenses/Certifications 

  • Must be able to obtain any required food handing serving certifications required by local or state agencies. 

 PHYSICAL REQUIREMENTS 

The physical requirements described on the attached “Physical Requirements of Position” chart are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Traits We Value 

  • Loves a good challenge
  • Resourceful and adaptable
  • A strong sense of curiosity
  • Embraces feedback and constantly seeks to improve
  • Collaborative and knows how to get things done as part of a team

Compensation & Benefits  

  • Competitive compensation and benefits package
  • 401k and FSA plans
  • Wellness Benefit

About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.

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