Server (Part-Time) PM Shift
About Sensei:
Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.
Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology. You can read our story here.
Position Description:
The Server position is responsible for overseeing the dining experience of the guest from start to finish. The expectation of this role is to know the details of both food and beverage offerings, including preparation and execution of all items. Servers must anticipate all guest needs and offer suggestions to curate a memorable dining experience.
Responsibilities:
- Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
- Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
- Offer pre-determined menu selections to each table; maintain knowledge of each selection’s, origin, taste, and preparation method; communicate guest orders including any special needs or requests to the Management and/or kitchen; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
If assigned to the pool area:
- Prepare all chaise lounge chairs every morning with necessary towel setup and service
- Ensure towel levels is consistent to inventory pars
- Adhere to daily closing duties of the pool
- Building rapport with the guest with above and beyond service
- Ensure shading is appropriate for guests poolside
- Service and take orders from guests seated at or in the pool
- Control cleanliness in the area
- Assist in the overall operation of the outlet whenever needed
- Inform the manager of all customer complaints and makes appropriate efforts to correct the problem
- Always offer professional and engaging service.
- Work harmoniously and professionally with co-workers and supervisors.
- Also will comply with any additional requests that may arise pertaining to Food and Beverage duties
- Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
- Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
- Teamwork - Develop and promote teamwork and cooperation among co-workers
- Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
- Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces.
- Other duties as assigned
Requirements:
- Minimum of 2 years of experience in an upscale restaurant operation; fine-dining experience preferred
- Must be able to obtain any required food handing or alcohol serving certifications required by local or state agencies
Availability Requirements:
- Available to work shifts from 2:00 p.m. to 10:30 p.m.
- Available to work two to three shifts per week.
- Must be available to work both weekdays and weekends.
Qualifications:
- High School Graduate or Equivalent
Traits We Value:
- Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus’ teachings and writings
- Collaborative mentality and the ability to recognize how to get things done as a team
- Self-confidence and composure to accept critique, process it, and apply the learnings to improve
- Resourceful and adaptable, understanding that a big idea can come from anywhere
- Open to learning, developing new skills and professional experiences
- Loves a good challenge
- Resourceful and adaptable
- A strong sense of curiosity
- Embraces feedback and constantly seeks to improve
- Collaborative and knows how to get things done as part of a team
Compensation & Benefits:
- Competitive Salary
- Employee Assistance Program
- 401k Plan Matching
- Employee Discount Program
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.
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