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WHO WE ARE & WHAT WE DO

Founded by global technology pioneer Larry Ellison and esteemed physician and author Dr. David Agus, Sensei Ag is a market-changing AgTech company on a journey to improve human nutrition. Our greenhouse farms align technology with the environment to protect and preserve natural resources while optimizing how we grow food. Merging agriculture and innovation to achieve sustainable farming practices allows us to grow high-quality, delicious produce year-round.

JOB LOCATION

This is a CALIFORNIA REMOTE position with travel to Lanai, Hawaii, 3-4 times per year.

COMPENSATION

$27.64 - $46.88 / hour, Non-Exempt, with a discretionary bonus of up to 10%.

BENEFITS WE OFFER

Comprehensive Medical, Dental & Vision Plans
Prescription Drug Benefits, Employee Assistance Program (EAP) & Employee Wellness
HSA/FSA
Basic Life and AD&D & Short and Long-Term Disability
Paid-Time Off and Travel Assistance Program
401K

NOTE: Residents of Hawaii, receive a Comprehensive Healthcare Bundle different from US Mainland plans/programs.

WHY IS THIS POSITION OPEN?

We’re looking for a Helpdesk team member to keep our operations running smoothly while taking on both daily support and interesting technical projects. You’ll be an important part of our team, with the chance to provide hands-on support in Lanai, Hawaii, and travel there quarterly.

WHAT IS THE DEPARTMENT CULTURE LIKE?

We’re a collaborative, supportive team that loves solving problems, sharing ideas, and celebrating wins together. Here, you’ll own your work, make an impact, and help us deliver outstanding service in a positive, approachable environment.

WHY SHOULD I APPLY?

This role is full of variety from hands-on problem solving to impactful tech projects. You’ll be part of a team that values your ideas, supports your growth, and offers the chance to travel to unique places like Lanai, to make a real impact.

ABOUT THE ROLE

Sensei Ag is hiring an IT Support Technician, who will play a critical role in maintaining IT operations across the company, focusing on our farm in Lanai, Hawaii, serving as a remote helpdesk technician. This position can be based in Hawaii or within the Pacific Time Zone, with quarterly visits (1 week, every quarter) to Lanai, Hawaii. The role involves managing day-to-day IT support tasks, troubleshooting technical issues, maintaining site-specific hardware and network systems, and ensuring a high-quality experience Minimum e for all end users.

WHAT YOU WILL DO

Quarterly travel to the Lana‘i facility to provide hands-on support, perform system maintenance, and ensure the reliability of all IT infrastructure onsite.
Act as the primary IT contact for the Lana‘i facility—building strong relationships with local staff, proactively identifying technology needs, and resolving issues efficiently.
Manage and monitor support tickets through the company’s ticketing system, meeting response and resolution SLAs.
Maintain and troubleshoot site-specific infrastructure, including networking equipment, servers, printers, and AV systems.
Assist in deploying IT policies, security practices, and user education initiatives across locations.
Support broader IT projects and initiatives in collaboration with the IT team, contributing insights from on-the-ground operations.

SKILLS and EXPERIENCE YOU WILL NEED

Minimum of 3 years of experience in IT support or a related role, preferably in a remote capacity.
Proficiency in managing IT support tickets, including tracking, resolving, and escalating user issues.
Strong understanding of Windows, macOS, and basic network troubleshooting (TCP/IP, Wi-Fi, switches, firewalls).
Administer and support identity and access management using Okta, including SSO integrations, MFA policies, and user lifecycle workflows.
Manage cross-platform devices with Intune and Kandji, implementing MDM policies, compliance standards, and automated provisioning.
Assist with configuration of Jira Service Management, handling request workflows, SLA monitoring, and support automation.
Experience with user account management, including Active Directory and Office 365.
Willingness and ability to travel to Lana‘i regularly for on-site work, particularly in the first few months.

Bonus points if you have...

Controlled-environment agriculture environment.
Growing systems like Priva.
Solar Infrastructure like Tesla
Basic understanding of cloud services (Oracle Cloud) and their role in user support.

EDUCATIONAL / CERTIFICATION REQUIREMENT

A High School diploma or equivalent, required. A bachelor's degree in information technology, computer science, or a related field, preferred.

TRAVEL REQUIREMENT

Up to 15% of the time to Lana’i, Hawaii.

WHY YOU SHOULD JOIN US

Sensei Ag is expanding and seeking highly skilled individuals to be part of our team. Experience a dynamic and collaborative work culture as we revolutionize health and the future of food. We are looking for individuals who are intelligent, yet humble, dedicated and genuine, with grit and lots of it! Become a part of our team today!

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

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IT Support Technician

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