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Insurance Coordinator

Santa Ana, California

About Sensible Care

Schedule: Monday-Friday, 9:00am-6:00pm PST Santa Ana, California HQ location

Our team is the heartbeat of the exceptional care we provide. People work for us because they’re passionate about making a difference. We are looking for our next Insurance Coordinator who can contribute to helping patients thrive. Our Insurance Coordinator will be the connection between our patients and their insurances. The goal would be to help our patients understand our services and their cost.

About the Role:

  • Provide information about services, providers, and insurance benefits to clients
  • Verify and update insurance benefits for patients within their portal
  • Request and receive authorizations for services and process them in a timely manner
  • Assist with scheduling and portal invitations for clients and providers
  • Respond to patient inquiries, maintaining accurate and timely communication
  • Support management in training new hires by facilitating shadowing opportunities
  • Receive patient queries in person, by phone or through electronic means, and ensuring they are directed to the appropriate resource or department
  • Provide basic office administration support that includes copying, faxing, filing, handling deliveries, and more

We are looking for someone who:

  • Has a super-power for dissolving conflict and uniting people
  • Is an excellent communicator, both verbally and written
  • Has a passion for helping people and loves to put their best foot forward for others
  • Is dependable and a self-starter
  • Adapts well to change
  • Is detail oriented
  • Enjoys working with others to find solutions
  • Is able to work on site at the Santa Ana office

Compensation:

  • $21/hr starting rate
  • Full Time 40 hour position 
  • Non-exempt employee

Benefits:

  • 401(k) account with matching
  • 15 vacation days, 5 sick days, and paid holidays annually
  • Gym membership stipend
  • Company social gatherings
  • Health, Dental, and Vision

You Offer:

  • Preferred 1+ years of experience in the healthcare industry
  • Preferred 1+ years in customer service
  • Preferred 1+ years of insurance verification (but not required).
  • Ability to juggle multiple priorities and help others do the same.
  • Excellent verbal and written communication skills.
  • Ability to handle confidential information.
  • Preferred Bachelor's degree or equivalent experience.
  • Completion of 90-day probationary period if hired.
  • A passion for learning and an adaptable attitude towards growth.
  • Problem solving and critical thinking skills.
  • Patience when handling tough patient scenarios.
  • Willingness to help others with problems.
  • Able to perform under pressure while maintaining a positive attitude on a fast paced team.
  • Strong computer proficiency
  • Strong organizational skills.
  • High-level customer service combined with active listening skills

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Sensible Care is committed to serving our clients and empowering our providers and the multitude of teams who support our providers. We offer competitive compensation, excellent benefits, work + life balance, and a collaborative, empowering culture committed to providing the highest quality mental healthcare and being the employer of choice.

At Sensible Care, we embrace diversity, empowerment, invest in a culture of inclusion, positivity and encourage all to apply to join our supportive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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