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Client Services & Sales Representative

Brea, CA

Job Overview:

Are you passionate about delivering outstanding customer service while also driving sales? We’re looking for enthusiastic Client Services Representatives to join {company name}! In this role, you’ll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience while also identifying opportunities to promote our products and services.

As a Client Services Representative, you’ll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships that lead to successful sales, this is the perfect opportunity for you!  In addition to competitive pay, you will be eligible to earn daily spiffs, and monthly bonuses!

What you’ll be doing:

  • Receive a high volume of inbound calls, and make outbound calls to existing clients, booking appointments with a focus on achieving a high conversion booking rate.
  • Quickly identify the client’s request or concern, efficiently providing the most effective solution while also identifying opportunities to upsell or cross-sell products and services.
  • Use critical thinking skills to solve problems for clients, exercising the best judgment to determine optimal solutions and effectively de-escalating any concerns.
  • Proactively gain and maintain a comprehensive understanding of our portfolio of products and services to better serve clients and drive sales.
  • Accurately enter detailed records of client interactions and actions taken while multitasking during calls, minimizing hold times and maximizing efficiency.
  • Achieve productivity standards and sales goals set by the company while maintaining high-quality calls and following expected call flows and scripts.

 What we’re looking for: 

  • 3-5 years of Call Center experience preferred 
  • HVAC & Plumbing Industry experience is a plus 
  • Ability to talk and type accurately; typing speed of at least 45 wpm
  • Dedicated to providing superior client service
  • Ability to manage multiple priorities within a fast-paced environment
  • Strong judgment skills to make sound business decisions
  • Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
  • Bilingual Spanish is a plus
  • Consent to a pre-employment background check
  • Physical Requirements: Ability to sitfor extended periods. Accurate speech, hearing, and listening abilities.

Benefits: 

  • Health insurance: Comprehensive medical, dental, and vision coverage.
  • Retirement plan: 401(k) with company match.
  • Paid time off: Generous vacation, holidays, and sick leave.
  • Training and development: Ongoing opportunities for professional growth and advancement.
  • Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

#CGW

Pay Range

$19 - $24 USD

About Service Champions:

A career with Service Champions can change your life. Recognized as one of Orange County’s top places to work, many of our employees have shared that they love working here and the success it has brought them.

You can be proud to be a part of Service Champions. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.   

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