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Sr. Director of Total Rewards & Workforce Solutions

S01 Field Support

Position Title: Sr Director Total Rewards & Workforce Solutions


Reports To: SVP of HR
Status: Full-time, Regular position
Category: Management
Location: Field Support Office, Richardson, TX

Join the team of experts and realize your true potential! 

Why You Should Join the Service Experts Team? 

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! 

Position Summary: 

The Sr. Director, Total Rewards and Workforce Solutions is a strategic and operational leader responsible for designing, implementing, and managing the company’s compensation, benefits, HRIS, and payroll programs. This role ensures that all total rewards and workforce strategies align with Service Experts’ business goals, while maintaining compliance with labor laws and regulations. The ideal candidate possesses deep expertise in payroll operations, labor law, compliance, and HR systems, with the ability to drive innovative solutions for a diverse workforce, including sales, blue-collar, and corporate employees.

Key Responsibilities:

Total Rewards Strategy and Leadership

  • Develop and oversee the company’s total rewards programs, including compensation structures, employee benefits, and recognition initiatives, ensuring market competitiveness and alignment with business goals.
  • Design and implement sales incentive plans and other variable compensation programs to drive performance and retain top talent.
  • Conduct regular benchmarking and market analysis to ensure total rewards strategies are equitable, compliant, and competitive.

Compensation and Benefits Management

  • Lead the development and maintenance of compensation programs, including salary structures, job evaluations, and bonus plans.
  • Manage employee benefits programs, including health, wellness, retirement, and voluntary benefits, optimizing cost-efficiency and employee satisfaction.
  • Collaborate with leadership to align total rewards strategies with budget planning and workforce priorities.

Payroll and HRIS Oversight

  • Oversee payroll operations, ensuring accuracy, compliance, and efficiency in all processes.
  • Lead the selection, implementation, and optimization of HRIS and payroll systems to enhance data integrity, reporting capabilities, and user experience.
  • Ensure timely and accurate payroll processing for a multi-state, geographically dispersed workforce.

Compliance and Risk Management

  • Maintain in-depth knowledge of labor laws, payroll regulations, and compliance requirements, ensuring all policies and practices adhere to local, state, and federal laws.
  • Conduct regular audits of payroll, compensation, and benefits programs to mitigate risks and ensure compliance.
  • Act as the primary point of contact for compliance issues related to payroll, benefits, and labor regulations.

Workforce Solutions and Planning

  • Develop and implement workforce planning strategies to address talent needs, skills gaps, and organizational growth.
  • Provide leadership in analyzing workforce data to inform hiring, retention, and development strategies.
  • Collaborate with cross-functional teams to align workforce planning initiatives with organizational priorities.

Leadership and Collaboration

  • Manage and develop a high-performing team of professionals across compensation, benefits, payroll, and HRIS functions.
  • Partner with senior leadership to provide strategic guidance on total rewards, workforce planning, and compliance issues.
  • Foster a culture of innovation, collaboration, and accountability within the HR function.

Desired Skills & Qualifications:

  • Payroll and Compliance Expertise: In-depth understanding of payroll operations, tax compliance, and labor law requirements.
  • Strategic Leadership: Ability to design and execute total rewards strategies that align with business goals.
  • HRIS Acumen: Proficiency in implementing and managing HR systems and ensuring data integrity.
  • Analytical Thinking: Strong analytical and problem-solving skills to assess compensation trends, benefits costs, and workforce data.
  • Collaboration and Communication: Exceptional interpersonal skills, with the ability to influence and partner with senior leaders.
  • Project Management: Strong organizational skills and the ability to manage complex projects with competing deadlines.
  • Exceptional organization and planning skills.  
  • Bachelor’s degree in Human Resources, Business Administration, or a related field; advanced degree or certifications (e.g., CCP, SHRM-SCP, CPP) highly preferred.
  • 12+ years of progressive HR experience, with significant leadership responsibility in total rewards, payroll, benefits, and HRIS management.
  • Proven experience managing payroll operations and HR compliance in a multi-state or multi-location environment.
  • Strong knowledge of U.S. labor laws, including FLSA, FMLA, ACA, and state-specific regulations.

What Do We Offer You as a Service Experts Employee? 

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee. 

  • Competitive Pay, including incentive opportunities for many positions 
  • Paid Time Off and Company Holiday Pay  
  • Medical /Dental /Vision Insurance programs 
  • 401(k) Retirement Savings Plan with company matching contributions 
  • Life Insurance, for you and options you can elect for your family 
  • Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work 
  • Supplemental benefit programs such as:  Legal advice, pet insurance, health advocacy programs 
  • World Class Training opportunities through our Experts University
  • Career Development opportunities

 

 

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

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