Back to jobs

Sr Manager, Talent Management

Richardson, Texas, United States

Job Title: Senior Manager, Talent Management
Reports To: Senior Director, Talent Management & Development
Status: Full-Time
Category: Human Resources
Location Name: Service Experts
Location Address: 3400 N Central Expy, Suite 410, Richardson, TX 75080
Work Type: Hybrid (Tues, Weds, Thurs in-office)

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Job Summary:

The Senior Manager, Talent Management  will be responsible for designing, developing, and implementing integrated talent management programs and processes that align with the company’s business objectives and support a high-performance culture.  This role focuses on employee engagement, performance management, learning & development, leadership development, and succession planning.

 Key Responsibilities:

  • Manage the annual performance management cycle, including goal setting, performance reviews, and feedback processes
  • Drive the talent review and succession planning processes to build leadership pipelines and identify top talent
  • Develop and implement employee development programs using blended learning approaches (eLearning, instructor-led, virtual)
  • Design and execute employee listening strategies (e.g. surveys) to gather feedback and measure engagement
  • Analyze talent data to identify trends, measure program effectiveness, and make data driven recommendations
  • Lead change management efforts related to talent management initiatives
  • Collaborate with HR Business Partners and senior leadership to align talent strategies with organizational goals
  • Manage vendor relationships for talent development and assessment tools
  • Support diversity and inclusion initiatives within talent management programs

Required Qualifications:

  • Bachelors Degree in Human Resources, Organizational Development, Business Administration, or a related field (Master’s preferred)
  • Certified Professional in Talent Development (CPTD) or Associate Professional in Talent Development is preferred
  • 8+ years of progressive experience in human resources, with a focus on talent management, organizational development, or learning & development
  • Experience with leadership assessments (e.g. Hogan, KornFerry, 360s) and development tools
  • Proven experience implementing performance management, succession planning, employee engagement, and leadership development programs
  • Experience with Learning Management Systems (LMS) and Performance Management Systems (PMS).  (Workday preferred)
  • Strong analytical skills with the ability to leverage data for insights and decision making
  • Excellent communication, facilitation, and interpersonal skills
  • Strong project management and organizational skills
  • Ability to work collaboratively in a fast-paced environment and influence across all levels of the organization

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

  • Competitive Pay with incentive opportunities.
  • Paid Time Off and Company Holiday Pay.
  • Medical, Dental, and Vision Insurance programs.
  • 401(k) Retirement Savings Plan with company matching contributions.
  • Life Insurance and disability insurance options.
  • Supplemental benefit programs.
  • World Class Training opportunities through our Experts University.
  • Career Development opportunities.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

Create a Job Alert

Interested in building your career at Service Experts LLC? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Service Experts LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.