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Implementation Manager

Austin or New York (Hybrid)

About the role

Behind many of life’s most important transactions — buying a house, applying for a mortgage, getting a small business loan, or refinancing a credit card — is a network of credit relationships. Setpoint provides critical infrastructure for relationships between the world’s largest banks, credit funds and capital markets counterparties. We’re building trust in this system of credit. Setpoint also uses this infrastructure to provide collateralized debt facilities to businesses. This role will focus mostly on the technology side of the business.

We are looking for an Implementation Manager to join our team!

This is an opportunity to make a significant impact and partner with multiple functions across the organization. The ideal candidate is highly organized and eager to take on an exciting role with countless opportunities to learn and expand their skill set. They will collaborate with both internal and external stakeholders and thrive in the dynamic environment of a fast-growing company. This role reports directly to the Director of Capital Solutions.

Who will love this job

  • Detail-oriented: You don’t cut corners and quickly grasp complex problems. You are driven to be accurate and maintain a zero-defect approach, even under tight deadlines.
  • Client-focused: You are passionate about understanding client needs and delivering tailored solutions that create value. You excel at building strong, lasting relationships and ensuring a seamless, positive experience throughout the implementation process.
  • A great communicator: You can clearly explain technical information to a wide range of audiences, from beginner-level users to engineers, when engaging with clients.
  • An intuitive problem-solver: You are comfortable turning complex ideas into actionable solutions and are enthusiastic about enhancing client experience, sales performance, and product effectiveness.
  • An independent thinker: You can quickly determine what is most important and proactively build solutions to address challenges.

What you’ll do

  • Client Management: Lead project management efforts for multiple customer implementations, ensuring clear communication and strong relationships with all stakeholders.
  • Implementation Planning: Collaborate with clients and internal stakeholders to assess project scope, establish delivery milestones, and develop detailed timelines.
  • Milestone Tracking: Use internal systems to track progress, identify blockers, and work across teams to ensure timely product delivery.
  • Workflow Optimization: Analyze current implementation processes and workflows to identify opportunities for improvement and automation.

You should have

  • 4+ years of experience in consulting, strategy, banking, enterprise technology, or a related client-facing role.
  • Strong project management skills and the ability to manage multiple complex projects simultaneously.
  • Excellent problem-solving abilities with a customer-centric mindset.
    Exceptional communication and interpersonal skills, with the ability to build trust across all levels of internal and external stakeholders.
  • Flexibility and adaptability to navigate change and ambiguity in a fast-paced, dynamic environment, adjusting plans as needed to meet evolving client needs.

About Setpoint

Setpoint provides purpose-built capital and technology to asset-backed borrowers and lenders. Our platform is the funding operating system for originators: it verifies and stores documents; automates critical calculations and compliance reporting; and digitizes assets like homes or cars. Setpoint’s technology makes warehouse transactions instant and error free.

In August 2024, Setpoint announced the successful completion of its $31 million Series B funding round. 645 Ventures led the round, with significant strategic investments from Citi and Wells Fargo, alongside Andreessen Horowitz, NextView Ventures, Floating Point, Henry Kravis, Zillow founder’s 75 & Sunny, Vesta Ventures, Fifth Wall, Eltura Ventures, and Outrunner Capital. 

Compensation: $110,000 - $135,000 OTE dependent on multiple factors, which may include the successful candidate's skills, experience and other qualifications.

We offer a comprehensive benefits package that includes competitive salaries, stock options, medical, dental, and vision coverage, 401(k), short term and long term disability coverage, and flexible vacation. We have offices in Austin, TX, New York City, NY, and Salt Lake City, UT with hybrid roles based in these locations and an expectation of two days a week in office (Tuesdays and Thursdays). 

Setpoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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