Back to jobs
New

Senior Account Manager, Enterprise Client Services

Minneapolis, United States

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role

Sezzle is seeking a Senior Account Manager, Enterprise Client Services who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement. 

Sezzle's Enterprise Client Services team serves as the strategic partner to many of our largest and most valuable merchants. As a Senior Account Manager, you'll own a portfolio of Enterprise accounts, serving as the primary point of contact from implementation through long-term growth and renewal. You'll partner closely with Sales, Engineering, Product, Marketing, Legal, Risk, and Support to deliver an exceptional merchant experience while identifying opportunities to expand the partnership and drive revenue growth.

This is a senior individual contributor role designed for someone who can independently manage complex Enterprise relationships, confidently communicate with executive stakeholders, and proactively solve problems before they impact the merchant experience. While this role does not include direct people management responsibilities, it requires strong leadership, ownership, and cross-functional influence.

What You’ll Own

  • Serve as the primary relationship owner for a portfolio of Enterprise merchants, managing the partnership from implementation through renewal.
  • Develop a deep understanding of each merchant's business, goals, competitive landscape, key initiatives, and performance metrics to become the internal expert on every assigned account.
  • Drive account growth by identifying opportunities to expand product adoption, launch new channels, introduce new Sezzle products, and negotiate commercial renewals.
  • Own account health and retention by proactively monitoring merchant performance, identifying potential risks early, and coordinating internal teams to resolve issues before they impact the client experience.
  • Lead Enterprise merchant onboarding, implementations, and new product launches by coordinating work across Engineering, Product, Marketing, Legal, Revenue Operations, Risk, and Support.
  • Act as the quarterback for your accounts, ensuring internal teams remain aligned and merchants receive timely, accurate, and consistent communication.
  • Translate technical discussions, internal updates, and cross-functional feedback into polished, merchant-ready communications that represent Sezzle with a single, professional voice.
  • Prepare and deliver Quarterly Business Reviews (QBRs), executive business updates, and strategic account plans that leverage performance data to identify opportunities and guide future growth.
  • Partner closely with Data & Analytics to interpret merchant performance, including approval rates, order volume, customer behavior, AOV, LTV, and product adoption, using insights to drive strategic recommendations.
  • Maintain strong documentation of account history, strategic plans, launches, renewals, meeting notes, and key decisions to ensure continuity across the organization.
  • Maintain high responsiveness to merchant communications while keeping internal stakeholders informed through dedicated account channels and regular updates.
  • Continuously monitor industry trends, merchant performance, and competitive activity to proactively identify opportunities and risks for your portfolio.
  • Embrace AI-powered tools and automation to improve productivity, streamline workflows, create client-facing materials, and deliver a best-in-class merchant experience

What We’re Looking For

Required

  • 5+ years of experience in Enterprise Account Management, Client Services, Customer Success, Strategic Partnerships, or another client-facing commercial role, preferably within payments, fintech, SaaS, or e-commerce.
  • Proven success managing complex Enterprise customer relationships with responsibility for retention, account growth, renewals, and executive stakeholder management.
  • Experience leading complex cross-functional projects involving Product, Engineering, Legal, Marketing, Support, and Operations.
  • Strong commercial acumen with experience negotiating renewals, pricing discussions, and partnership expansions.
  • Excellent analytical skills with the ability to interpret performance data and turn insights into actionable business recommendations.
  • Outstanding written and verbal communication skills, with the ability to communicate effectively from technical teams to C-level executives.
  • Highly organized with exceptional project management skills and the ability to manage multiple high-priority accounts simultaneously.
  • Demonstrated ability to operate independently with a high degree of ownership, accountability, and sound judgment.
  • Bachelor's degree or equivalent professional experience.
  • Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.

Preferred

  • Experience in Buy Now, Pay Later (BNPL), payments, card processing, or broader fintech.
  • Familiarity with Salesforce, Vitally, Redash, or similar CRM and analytics platforms.
  • Experience working in a fast-paced, high-growth startup environment.
  • Experience managing large strategic merchants.

Compensation

The total compensation range for the role is $140,000 - $160,000 OTE (including base and variable). Our ranges are very broad to accommodate all types of candidates and encourage growth. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

 Perks & Benefits: 

  • Competitive salary 
  • Unlimited PTO, volunteer hours and sabbatical 
  • Life, STD/LTD, medical, dental and vision insurance 
  • Highly discounted LifeTime gym membership
  • 401k with match
  • Collaborative fun co-workers
  • The opportunity to join the fastest growing FinTech alongside a team of motivated and driven individuals

CCPA Disclosure: Sezzle Inc. is committed to protecting the privacy of our job applicants. In compliance with the California Consumer Privacy Act (CCPA), we inform California residents about the personal information we may collect, the purposes for its collection, and your rights under the CCPA. For details about the categories of personal information we collect and your rights under the CCPA, please visit the California Office of the Attorney General's CCPA page. By submitting your application, you acknowledge that you have read and understood this CCPA disclosure.

Equal Employment Opportunity: Sezzle Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, or any other legally protected status. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission.

#Li-remote 

Create a Job Alert

Interested in building your career at Sezzle? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
If available, please share your university transcripts

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Optional documents to support your application

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Sezzle’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

We use Greenhouse’s AI-powered Talent Matching and external tools to compare your application against our job requirements.

Learn more