Client Services Manager, Stonewall Project - $95,000 - $106,000

Organizational Summary
At the San Francisco AIDS Foundation (SFAF), we are driven by a vision of a future where health justice is a reality for all, particularly for those living with or at risk of HIV. We envision a world where race does not impact one's health and wellness, where the stigma around substance use is eradicated, where an HIV diagnosis does not limit one's quality of life, and where HIV transmission has been completely stopped.

Our mission is dedicated to promoting health, wellness, and social justice for the communities most affected by HIV. We do this through offering sexual health and substance use services, advocating for those in need, and building strong partnerships.
Our strategic plan is built upon five core values that guide our work and our team: Justice, Dignity, Courage, Leadership, and Excellence. We are in search of individuals who are passionate about making a difference, who are leaders in public health, and who are committed to the practice of racial justice. Join us in our fight to create a better future for all.

Position Overview:

The Manager, Client Services coordinates and manages the care of all substance use program participants from initial contact with Stonewall to discharge. This person is responsible for supervising the intake process, matching participants with counselors, maneuvering transfers, and managing flow of clients through the program as a whole.  Assessments, diagnosis utilizing the DSM-V, care planning & coordination, program quality assurance and compliance are key functions of this role. This position may also be asked to provide culturally conscious walk-in individual and group counseling using a harm reduction framework, and in support of participants who wish to explore their use of alcohol and/or other substances (including people who inject). The Manager, Client Services will work with program leadership, DPH electronic healthcare staff, and other team members as the lead electronic health record system specialist for the program. 

Essential Duties:

• Admissions: Manage the entire enrollment process from start to finish. Oversee scheduling of intake appointments, completion of intake paperwork, and coordinating of intake process with assigned counselor.  As part of the intake process this position will need to assess, diagnose using the DSM V, create treatment plans and assess for medical necessity. Support Director, Counseling Program in management and maintenance of all current and future forms of documentation required by the four funding sources with which Stonewall contracts.
• Quality Assurance & Compliance: Supports Director, Counseling Program in maintaining day-to-day contract compliance and program enhancements to ensure Quality Assurance. Reviews program data and develops quality improvement processes and outcomes. Monitors all Stonewall grants and program deliverables. Participate as assigned in program QA/QI efforts to include internal chart reviews and preparation for external audits, administrative support & supervision.  Analyze Avatar/Welligent/Epic data platform issues and user issues and develop recommendations and solutions for program management. In coordination with program management, will make corrections within the data system as needed to ensure program compliance.
• Counseling & Client Care Coordination: Provide group and individual integrated mental health, substance use, and HIV counseling and treatment as assigned. Provide substance use/mental health diagnosis, crisis intervention, and case management. Provide coverage for groups, including evenings, at 940 Howard and Strut (470 Castro). Coordinate client assignments, coverage, transfers, and discharges. Respond to client inquires and grievances.
• Administrative:   Support staff and management with duties related to electronic health record systems (Avatar, Welligent and Epic) i.e. running reports, entering data, and supporting staff with data entry errors and ongoing data platform training and capacity building. Assist in the coordination and support of staff in maintaining deadlines required for compliance and program administration as assigned.  Assist in staff development around documentation processes and use of the electronic health records.
• Supervision and/or Consultation: Provide administrative supervision to one to three staff counselors or clinical interns. If able, provide clinical supervision/consultation to one to two staff counselors or clinical interns.  

Other Responsibilities:

• Race Equity and Health Justice: In accordance with organization strategic plan and programmatic objectives, work to center prioritized communities, with an emphasis on race equity and health justice in all aspects of service provision and staff capacity building. Will be expected to demonstrate ongoing commitment to these principles in our work to reduce barriers and create and maintain access points to care for prioritized communities, including program development, capacity building, and professional development.
• Management: Attend weekly management meetings to provide updates on intakes, documentation, and client concerns. Serve as a liaison between Stonewall counseling staff and leadership team.

Essential Qualifications:

• Demonstrated commitment to race equity and health justice, and be able to articulate how these principles are woven into their practices and approach to serving SFAF’s prioritized communities including Black, Indigenous, and other People of Color (BIPOC), LGBTQI+ folks, people who use/inject drugs, people experiencing homelessness, and people living with or at risk of HIV and/or Hepatitis C.
• Knowledge of the DSM-V and ability to diagnose according to the DSM-V
• Knowledge of the CBHS electronic medical record, Avatar and EPIC is preferred. Knowledge of Stonewall’s internal electronic health record (EHR), Welligent, is a plus.
• Working knowledge of harm reduction counseling
• Excellent interpersonal and problem-solving skills
• Experience training team members about documentation requirements
• Willingness to participate in special projects as needed
• Ability to work evenings and occasional weekends as required by program development
• Capacity for clinical supervision is a plus!

Bilingual and Multilingual candidates are strongly encouraged to apply. 

Supervision: 

Provide administrative supervision to one to three staff counselors or clinical interns. If able, provide clinical supervision/consultation to one to two staff counselors or clinical interns.  

Physical Requirements:

• Proficiency in using office equipment like computers, copiers, and phones.
• Ability to perform routine bending, stooping, twisting, and reaching. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Master’s degree in Counseling, Social Work, or Marriage & Family Therapy required.
• Preferred CA State Licensed as a LPCC, LMFT, or LCSW. On track for CA BBS license as an ACSW, AMFT, or APCC at minimum.
• Two years of counseling experience required preferably with SFAF Priority communities
• Must have experience with or be interested in providing services to folks with active. injection, non-injection and/or alcohol use in a model or care that accepts participant goals ranging from managed use to targeted abstinence to full abstinence.
• Experience working in low threshold walk-in centers or milieu-based community mental health settings strongly preferred.
• Must have excellent computer skills and be proficient in all standard Microsoft programs including Outlook. Experience with Microsoft Teams a plus.
• Experience facilitating skills-based groups i.e. DBT, Seeking Safety, Relapse Prevention, Anger Management, preferred.
• One-year experience using Avatar electronic health record or other integrated electronic medical record database required.
• Knowledge of ethical issues and legal reporting requirements regarding patient safety.
• Ability to maintain confidentiality. 

This position will have access to protected health information (PHI) and may only access, use or disclose the minimum information necessary to perform their designated role on behalf of San Francisco AIDS Foundation, regardless of the extent of access provided.

Work Environment:

This position is located primarily at either our 940 Howard Street location or at our 470 Castro Street location as assigned. This position includes working standard program evening hours, which are 7:30 – 8 pm., &/or occasionally later as required by the program.  The position may require traveling to other office locations and/or off-site meetings or trainings. This position will include working weekend hours.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

EMPLOYEE BENEFITS:
SFAF is proud to offer a comprehensive benefits package for our full-time employees. These include:

Vacation + Leave
24 days of combined Paid Time Off/Sick Time Off for the first two years of employment
29 days of Paid Time Off/Sick Time Off after two years of employment
14 paid holidays per year

Retirement
403(b) Plan – SFAF matches employee contributions (1 to 1) up to 3% of salary

Health Coverage
Flexible Spending Account to set aside employee pre-tax dollars for unreimbursed medical and dependent expenses.
Medical insurance - premium fully/partially paid by SFAF for employee (Kaiser Permanente HMO, Sutter Health Plus HMO)
Vision insurance – premium fully paid by SFAF for employee (MetLife)
Dental insurance – premiums fully/partially paid by SFAF for the employee (MetLife Insurance)

Employee Sponsored Care
Plume - Gender Affirming Care
Maven – Family Forming benefits

Life Insurance + Disability + Family Leave
Life Insurance and AD&D insurance – Employer Paid: 100% of salary, up to $100K (MetLife)
Long term disability insurance (MetLife)
Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA), Pregnancy-Related Disability Leave (PDL), as applicable

Equal Employment Opportunity Statement:
The San Francisco AIDS Foundation is an Equal Opportunity employer. We actively seek applications from people living with HIV/AIDS, people with disabilities, women, LGBTQ individuals and people of color.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

POSITION OPEN UNTIL FILLED

NO PHONE CALLS PLEASE