Lobby Services Program Manager (Bilingual) - $95,000 - $104,000

Organizational Summary
At the San Francisco AIDS Foundation (SFAF), we are driven by a vision of a future where health justice is a reality for all, particularly for those living with or at risk of HIV. We envision a world where race does not impact one's health and wellness, where the stigma around substance use is eradicated, where an HIV diagnosis does not limit one's quality of life, and where HIV transmission has been completely stopped.

Our mission is dedicated to promoting health, wellness, and social justice for the communities most affected by HIV. We do this through offering sexual health and substance use services, advocating for those in need, and building strong partnerships.
Our strategic plan is built upon five core values that guide our work and our team: Justice, Dignity, Courage, Leadership, and Excellence. We are in search of individuals who are passionate about making a difference, who are leaders in public health, and who are committed to the practice of racial justice. Join us in our fight to create a better future for all.

Position Overview:

The Bilingual Lobby Services Program Manager is responsible for overseeing the clinical, logistical, and administrative functions of San Francisco AIDS Foundation’s vibrant and critical Lobby Services program and neighboring milieu. The Bilingual Lobby Services Program Manager will create, implement, and maintain a safe, welcoming and efficient environment for SFAF clients, staff, and guests.  Using a harm reduction approach and high-quality hospitality, Lobby Services connects individuals to appropriate SFAF services and/or external programs/services. Ensures partnership with an interdisciplinary team to engage, connect, and maintain clients’ connection with programs and services. Supervised hours toward licensing may be available. Additionally, this manager will provide coverage support for Lobby Services as needed, triage and provide on- site support and assistance.

Essential Duties:

• Supervision, Support, Advocacy: Directly supervise the Lobby Services team consisting of 2-4 full-time Lobby Services Navigators, including one- on –one supervision, team huddles, and annual individual reviews. Monitor breaks and respite shifts.  Serves as a liaison for staff to Program Managers and Leadership Teams.  Assists with hiring and interviewing and supervises volunteers as needed.
• Clinical: Provide a warm and welcoming environment to build a rapport with participants and visitors. Effectively engage clients through ongoing communication of guidelines and expectations. Provide counseling, internal and external referrals, and assistance. De-escalate incidents, and support registration for clients as needed in Electronic Health Records.  Help develop, uphold and implement modified service plans in consultation with Director, Navigation and Benefits. Collect, enter and analyze data and trends. Develop processes to best manage flow of participants and visitors.
• Staff Training & Support: Provide relevant training for staff and facilitate consultation meetings with Lobby Services staff, colleagues and partners to optimize client care. Narcan trained.
• Client Engagement: Develops and implements opportunities for clients to engage in activities and events, including volunteer opportunities. Ensures SFAF program and service provider information and material is current and posted.

Other Responsibilities:

• Volunteer Coordination: Collaborate with the Volunteer Coordinator to provide volunteer opportunities to support engagement and assist with Corporate Events as needed.
• Safety Planning: Maintain a site-specific security protocol, create a safety monitoring plan, and training staff on emergency procedures and protocols. Monitor bathrooms and milieu areas for safety. Act as a Floor Warden for the Foundation. 
• Administrative: Oversee the Lobby Services Navigators’ daily schedules, client incident reporting, and communications to staff about client incidents and 940 specific matters. Collaborate with the Facilities team as needed. Approve staff PTO and timecards and ensure adequate coverage for Lobby Services.  Coordinate supplies inventory. Shop at the Food Bank as needed to maintain the supply of affordable snacks for visitors and participants.
• Financial: Manage Lobby Services budget.
• Maintains established department policies and procedures.
• Attends necessary and relevant trainings, workshops, and staff meetings.
• May be required to work at other locations or off-site.
• Other duties as assigned.

Essential Qualifications:

• Judgment:Exhibits sound and accurate judgment; can clearly explain reasoning for decisions; includes appropriate people in decision-making process; demonstrates persistence and overcomes obstacles
• Adaptability: Adapts to changes in work duties and organizational structure
• Problem Solving: Identifies and resolves problems in a timely manner; works with others to solve complex problems.
• Knowledge: Strong working knowledge of San Francisco community based organizations and services. Ability to triage care with compassion and efficiency.
• Customer Service: Ability to work comfortably with diverse populations, with sensitivity to issues concerning HIV and all disabilities. Responds efficiently and cordially to requests for service and assistance.
• Professionalism: Reacts well under pressure; treats others with respect and consideration; follows through on commitments.
• Dependability: Completes tasks on time; takes responsibility for own actions; reliable.
• Computer Skills: Proficiency with Microsoft Office Suite required and eClinical Works preferred.
• Professional Expectations: Demonstrated ability to fulfill the Foundation’s professional expectations of accountability, active collaboration, commitment, communication, diversity and professionalism.

Supervision: 

• 2-4 Lobby Services Navigators, individual supervision and team meetings.

Physical Requirements:

• Proficiency in using office equipment like computers, copiers, and phones.
• Ability to perform routine bending, stooping, twisting, and reaching. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High School diploma or equivalent.
• Minimum of 5 years of experience working
• Experience working in low threshold walk-in centers or milieu-based community mental health settings strongly preferred.
• Must have experience with or be interested in providing services to folks with active injection, non-injection and/or alcohol use in a model or care that accepts participant goals ranging from managed use to targeted abstinence to full abstinence.
• Strong working knowledge of San Francisco’s community based services and referrals.
• Strong de-escalation skills.

This position will have access to protected health information (PHI) and may only access, use or disclose the minimum information necessary to perform their designated role on behalf of San Francisco AIDS Foundation, regardless of the extent of access provided.

Work Environment:

This position is an on-site position, located primarily at 940 Howard Street, San Francisco, however it may occasionally require traveling to other office locations or off-site meetings as required by the job. Role may include evening and weekend coverage. 

Travel expenses for commuting to SFAF offices are not reimbursable.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified. 

EMPLOYEE BENEFITS:

SFAF is proud to offer a comprehensive benefits package for our full-time employees. These include:

Vacation + Leave
24 days of combined Paid Time Off/Sick Time Off for the first two years of employment
29 days of Paid Time Off/Sick Time Off after two years of employment
14 paid holidays per year

Retirement
403(b) Plan – SFAF matches employee contributions (1 to 1) up to 3% of salary

Health Coverage
Flexible Spending Account to set aside employee pre-tax dollars for unreimbursed medical and dependent expenses.
Medical insurance - premium fully/partially paid by SFAF for employee (Kaiser Permanente HMO, Sutter Health Plus HMO)
Vision insurance – premium fully paid by SFAF for employee (MetLife)
Dental insurance – premiums fully/partially paid by SFAF for the employee (MetLife Insurance)

Employee Sponsored Care
Plume - Gender Affirming Care
Maven – Family Forming benefits

Life Insurance + Disability + Family Leave
Life Insurance and AD&D insurance – Employer Paid: 100% of salary, up to $100K (MetLife)
Long term disability insurance (MetLife)
Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA), Pregnancy-Related Disability Leave (PDL), as applicable
 
Equal Employment Opportunity Statement:

The San Francisco AIDS Foundation is an Equal Opportunity employer. We actively seek applications from people living with HIV/AIDS, people with disabilities, women, LGBTQ individuals and people of color.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Process:

Please visit our careers page at:

http://www.sfaf.org/about-us/careers/

POSITION OPEN UNTIL FILLED
NO PHONE CALLS PLEASE