Back to jobs
New

Customer Care Specialist, Passport

Remote

About Sharebite

Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 10 million meals. 

Being well fed is an essential ingredient for employee wellbeing, team performance, and company culture. Join our team and help bring do-good, feel-good eating to the world.

About the Role

As a Passport Customer Care Specialist, you will work closely with your team members to ensure white-glove service for our versatile fintech product. You will receive training to be fully versed on Sharebite’s product offerings, learn customer dynamics and operations, and utilize problem-solving skills to find satisfactory solutions for our clients. This role works in a specialized Customer Care capacity - this team is a tight-knight group who tackles nuanced Customer Care matters, as well as taking opportunities to turn customer feedback into product development ideas. You will work closely with the Passport Team Lead to maintain highly efficient day-to-day operations, and keep excellent customer satisfaction for one of our quickest-growing products.

What You’ll Do 

  • Work directly with customers to answer questions and resolve problems.
  • Utilize email and phone calls to provide white-glove service in a timely manner.
  • Ensure that Customer Success operations, procedures, and systems are adhered to.
  • Work with the product to identify improvement opportunities, relay customer feedback, and develop best practices.
  • Collaborate with the Passport Team Lead and other Customer Care Associates to ensure smoothness and efficiency in daily operations.

Required Skills & Experience 

  • 1 year of experience in a customer service or operations role preferred.
  • Experience in Fintech or quickly advancing technical fields preferred.
  • Excellent communication skills - you feel comfortable with written and verbal correspondence.
  • Empathy - you are able to identify with customer dilemmas, and assist in a compassionate manner.
  • Problem solving skills - you enjoy digging a little deeper to find the root of a problem, and using that information to best assist customers and bolster the product. 
  • Coachable - you appreciate the value of feedback and seek opportunities to learn, grow, and develop.
  • Dynamic - you’re comfortable with the nuances of a developing team, and enjoy thinking dynamically to solve problems on the fly. You can take core concepts and apply them to any situation. 
  • White-glove mentality - you actively seek to find the best way to not only assist customers, but to ensure they have a truly exceptional experience.
  • Self-Starter - you’re comfortable working on a leaner team, and excited to have a hand in developing product ideas.

At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $40k - $52k per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.

Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits. 

At Sharebite, we're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture - we've seen the results! Sharebite is proud to have been recognized as Inc. Magazine's Best in Business (twice), Crain's Best Places to Work NYC (twice), and as a finalist for the U.S. Chamber of Commerce Foundation’s 2023 Citizens Awards for companies operating as a force for good. 

Join our team and help bring do-good, feel-good eating to the world.  

Sharebite is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at accessibility@sharebite.com.

If you are a resident of the State of California and would like a copy of our CA privacy notice, please email hr@sharebite.com.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Sharebite’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.