Reverse Logistics and Refurbishment Coordinator

About Us 

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,300+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.  

Position Overview: 

The Reverse Logistics and Refurbishment Coordinator oversees the process of receiving, inspection, screening and testing of products that are returned by customers, as well at product disposition. The Reverse Logistics and Refurbishment Coordinator will collaborate with the Supply Chain Manager to oversee the creation and set-up of internal and/or 3rd party reverse logistics and refurbishment program as and when required. They are responsible for coordinating the routing, tracking and inspection of returned items. They will also ensure that all return policies are followed and that customers receive refunds or replacements and per company policy. Additionally, they will work closely with the Supply Chain Manager to establish and monitor key performance indicators (KPIs) for the reverse logistics and refurbishment process. Maintaining records and reporting for logistics and screening operations, as well as monitoring the quality and performance attainment of our 3PL partners will be a key focus of this role. The coordinator must be focused on speed-to-process, speed-to-disposition, quality and accuracy. Fluent in English and Spanish. 

Duties and Responsibilities: 

• Implement returns and refurbishment management policies and procedures in coordination with company standards to improve efficiency and customer satisfaction. 

• Set-up internal and/or 3rd party reverse logistics and refurbishment program as and when required. 

• Analyze and identify trends in customer returns to identify potential issues and implement corrective actions. 

• Monitor and ensure compliance with all regulatory requirements related to our products and their applicability to reverse logistics and refurbishment.  

• Oversee relationships with vendors and service providers to ensure cost-effective solutions and improve service quality. 

• Lead projects and initiatives to optimize reverse logistics and refurbishment processes and reduce costs. 

• Generate reports for management on reverse logistics activities, including return rates per SKU, turnaround time and cost analysis. 

• Monitor KPIs, drive performance and cost management with vendors and 3rd party vendors. 

• Maintain technical proficiency with relevant software and technology used in reverse logistics. 

• Stay current on industry and governmental regulations. 

 

Attributes and Skills:  

• Supply chain management. 

• Vendor/supplier management. 

• Data analysis. 

• Critical thinking. 

• Communication skills. 

• Problem-solving. 

• Process optimization. 

• Project management. 

• Cross-functional collaboration. 

• Proficient in the Microsoft Office suite of applications. 

• Creative and innovative mindset. 

• Commitment to delivering high-quality results. 

• Ability to work independently and meet deadlines. 

• Interpersonal skills and ability to interact at all levels, both internally and externally. 

• Customer service oriented with a focus on meeting/exceeding customer expectations. 

 

Education and Experience: 

• Bachelor’s degree in supply chain management, industrial engineering, logistics, business or a related field.  

• 3-5 years of experience in reverse logistics.  

• Experience in product flow, inventory management, audit, qualify control is a plus. 

• In-depth knowledge of reverse logistics processes, flow and techniques. 

• Familiarity with applicable industry and governmental regulations. 

Location: Mexico City- Santa Fe Region

Hybrid: 3 days a week in office