Sales Operations Manager (Costco)

About Us 

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,300+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.  

Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

The Sales Operations Manager (Costco) is the primary resource for operational functions associated with driving revenue and margin for assigned retail accounts.  Key functions will include demand planning, inventory management, purchase order execution, POS & trend analysis, trade spend management and daily monitoring of overall business trends and operational performance.  The Sales Operations Manager plays an important role monitoring real time business issues, interpreting data and suggesting immediate action plans to address issues or take advantage of opportunities.  The Sales Operations Manager will work with Shark/Ninja internal cross functional resources to ensure business issues are communicated and acted upon in a timely manner as well as with direct account contacts. 

Core Responsibilities:

• Serve as a key liaison between the Costco customer and SharkNinja’s internal teams by understanding account-specific needs, ensuring alignment with internal goals, and driving timely and effective communication
• Own long-term forecasting (12–18 months), sales flow, and inventory planning by collaborating with demand planning, operations, and sales teams to mitigate stock risk—especially around critical high-velocity tentpole events
• Manage forecasting systems (SFO), including updates to inventory flows, promotional plans, pricing, and data governance for both new and existing SKUs
• Coordinate Supply Chain, Strategic Sales, and Demand Planning teams to track and evaluate promotional performance, recalibrate forecasts, and develop future shipment strategies
• Partner with Strategic Sales and Analytics to provide channel-specific promotional guidance and ensure alignment between national and account-level initiatives
• Support trade-spend optimization efforts and drive healthy revenue growth by leveraging spend tools and aligning promotional investments with EBITA goals
• Contribute to sales strategy development and execution to drive revenue and market penetration, while continuously analyzing sales and operational performance for insights and improvement
• Lead weekly customer meetings and provide timely financial updates, ad-hoc reporting, and standardized business reviews - deliver clear, data-driven insights that guide decision-making
• Assist in building presentations and strategic decks for internal and customer-facing needs, while maintaining a strong working knowledge of key categories and competitive landscape
• Innate curiosity and desire to find creative solutions

Requirements:

• Bachelor’s Degree or equivalent experience; concentration in Business preferred
• 3-5 years of experience in demand planning/supply chain management and business analytics/financial role within the consumer products industry
• Ability to draw insights across multiple complex data sets and incorporate into decision making
• Ability to work in a collaborative team environment
• Past operational or sales experience with Costco or other large retailer preferred
• Must have demonstrated strong analytical skills, attention to detail, and advanced proficiency in the Microsoft suite of products
• Strong communication, organization, project management and interpersonal skills
• Must be able to set priorities and juggle several tasks within a fast-paced, deadline driven environment with a positive attitude
• Ability to travel approximately 20% for corporate events and HQ (Needham, MA) visits

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET

• Lead us to be “RARELY SATISFIED” 
• Make things better each day “PROGRESS OVER PERFECTION”
• Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
• Deliver something great “WINNING IS A TEAM SPORT”
• Be clear and honest “COMMUNICATING FOR IMPACT”