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Contract Coordinator

Charlotte, North Carolina, United States

Overview

The Contract Coordinator position is responsible for the timely and accurate creation and processing of contract billing, in compliance with all Sharp Electronics policies and procedures.

 Responsibilities

  •  Ensure completeness and accuracy of maintenance contract documents including MICAS (meter automation) requirements and valid account contacts
  • Enter maintenance contracts in SAP and CRM while ensuring the proper recognition of revenue in accordance with Company policy
  • Upon contract set up or any subsequent update to the contract arrangement, the contract coordinator must ensure all contracts, amendments, addendums, and any other support documents/correspondence is stored in CRM for future reference.
  • Assists in Jsox and GRC (Governance, Risk and Compliance) audit reporting requests in a timely manner as required.
  • Reviews and maintains contract renewal/price escalation settings regularly to optimize automated escalations and contract evergreen.
  • Uses Mass Change tools available to minimize manual efforts.
  • Uses BW reporting to analyze various areas of contract population.
  • Processes contract terminations accurately and stores any documentation pertaining to the cancellation in CRM for future reference.
  • Tracking and timely reporting of contract billing status as per Billing Due List and Missing Meter Reports
  • Meter Automation administration to include coordination with Customer Experience Manager for installation of meter automation agents
  • Assist with administrative and operational functions and projects as requested by management 
  • Review and maintain relationships and inter-territorial arrangements with dealers in coordination with Customer Experience Manager.
  • Lease Portfolio Management and Meter Reporting
  • Work closely with Finance team in review and maintenance of AR Lease Residual functions.
  • Coordinate with Customer Service Reps regarding issues related to billing, customer inquiries as well as assisting RMS with Accounts Receivable issue resolution
  • Provide support for sales representatives with inquiries pertaining to customer contract billing, covered inventory, equipment usage, including providing support for Quarterly Business Reviews when the rep is unable to resource through Sales Force or Power BI.  
  • Collaborates with sales representatives to provide guidance in proper drafting of new contracts for signature and/or when modifying existing contracts, to ensure efficiency in contract set up/billing according to operating system limitations/designs.
  • Collaborates with sales representatives to provide support with new contract creation for promos or specials to ensure the contract is compliant with the intended program.
  • Other duties as assigned.

Position Requirements

  • 1-3 years' experience as an assistant in a sales organization or similar capacity in an administrative or financing role
  • Highly detail oriented with exceptional organizational skills
  • Ability to multi-task multiple priorities
  • Proficiency in Microsoft Office, with an emphasis on Excel
  • Superb written and oral communications skills
  • College degree preferred
  • Experience with SAP preferred
  • Strong ability to work as a member of a team for common company/departmental goals

About Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services. 

 Employee Perks 

  •  Comprehensive, family-friendly healthcare plans (medical, dental, vision).
  • 401k retirement plan with a competitive match and plenty of financial support tools.
  • Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.  Financial protection for you and your family (life insurance and disability insurance)
  • Rewarding and holistic wellness program.
  • Training, professional development, and mentorship
  • Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
  • Dynamic culture eager to innovate, enhance diversity, and work smarter.
 
Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.
As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making.  We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.
All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered.  Local candidates only, please.

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As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.

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